Customer Service Coordinator

  • Assist Houzz customers with placing new orders on Houzz
  • Work with vendors and manufacturers to answer product questions
  • Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz
  • Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience
  • Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues
  • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture


  • Previous experience working with customers/clients
  • Superior customer service skills
  • Excellent written and oral communication skills
  • Strong computer skills
  • Keen attention to detail
  • Excellent multi-tasker
  • Ability to think on your feet, with exceptional problem solving abilities
  • Team oriented, helpful, professional, focused and positive
  • Bachelor’s Degree Preferred

#Keywords: Customer Service, Support, Sales, Marketing, E-Commerce, Public Relations, entry level, communications, administrative coordinator, recent grad, new grad, entry level, PM17

See Inside the Office of Houzz

Houzz is the leading platform for home remodeling and design. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information, and professional reviews they need to turn ideas into reality.

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