Account Manager- Client Services

As an Account Manager- Client Services, you will manage 200+ Houzz Professionals from across the U.S and Canada.  Each is part of an annual advertising program.  Your job is to maintain an ongoing relationship, optimize their profile and program with creative improvements, up-sell them on additional services, and manage their renewal for another year. You need to be comfortable promoting and defending  the benefits of a creative and directional advertising program.

The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.

Responsibilities include, but are not limited to:

  • Manage Houzz clients
  • Maintain ongoing contact with every account assigned to you
  • Renew annual contracts
  • Up-sell clients on additional packages
  • Meet minimum renewal and up-sell objectives
  • Meet minimum quantitative and qualitative account improvement objectives
  • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture

Desired Skills and Experiences:

  • Successful experience in the business to business sector
  • 2+ years of sales experience
  • Previous experience in an account management role
  • Internet/digital background
  • High achievement in previous roles
  • Impeccable verbal and written communication skills
  • Excellent references from managers to whom you have reported to
  • Familiarity with CRM tools (example:

See Inside the Office of Houzz

Houzz is the leading platform for home remodeling and design. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information, and professional reviews they need to turn ideas into reality.

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