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Experience Manager - Logistics

3+ months agoRedmond, WA

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been


Are you passionate about leading a dynamic team who delivers world class customer service? Do you have experience with warehousing, logistics, team building and leadership? Do you have a knack for innovation & process improvement? Then, we've got the place for you. If you love to share your excitement, engage with people, and empower them to make a difference in their lives, we should get to know one another.


Department of Transportation Assessment & Renewal

HazMat Shipping Certification

Forklift certification

Paid holidays, vacation, and sick time


Benefits Health & Welfare Package including - Medical, Dental, Vision

Employer Matching Health Savings Account

Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!


The Workplace Experience Manager is responsible for the leadership and supervision of the CBRE Mail and Logistics Teams at our client's campus facilities. You will be plan, organize, direct and oversee all operations within these teams, including warehouse management, inventory control, equipment staging and deployment, campus shipping and receiving locations, intercampus logistics, hardware destruction and recycle and a team of direct reports. A Manager in this setting must be able to work well with people while ensuring that activities and policies are carried out according to corporate guidelines. Excellent leadership and communication skills are vital.


Supervising People

To include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews, merit increase actions and corrective action plan administration, with approval one-up manager or HR, as needed

Provides formal supervision to individual employees within single functional or operational area.

Ensure that all direct reports understand how their work relates to the customers' business objectives

Interview and hire all associates and drivers: Make fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations

Build engagement by expressing pride in the group when goals are met, recognize and reward associates for their achievements

Inspire, develop, lead and retain a diverse, high energy, genuinely friendly, customer-obsessed team to meet or exceed customer and CBRE expectations

Build and establish amazing partnerships with employees, customers, vendors/suppliers, and corporate partners

Provide coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from one-up manager and human resources

Identify and groom future CBRE leaders through succession planning

Demonstrate exemplary ethical conduct that establishes an atmosphere of trust and support

And of, have fun, work hard and achieve awesome success

Managing operations

Interact daily with our customers to ensure we understand existing and emerging customer needs and SLA compliance. Plan for, forecast and adjust according to those needs in a proactive manner.

Ensure consistency in support provided by the team through continuous review and improvement of existing processes. Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.

Utilize team to identify operational improvements in areas such as route optimization, load leveling, vehicle maintenance, package accountability, and warehouse operations

Collaborate with other CBRE leaders both on and offsite to share best practices, leverage resources/assets, etc.

Warehouse: Involves oversight of both materials and labor in a product storage location. The pace of a warehouse can be very active due to incoming and outgoing materials, making it important for a supervisor to be able to focus on multiple tasks at the same time

Maintains physical condition of warehouse by planning and implementing new design layouts, inspecting equipment and ensuring spaces are kept clean and tidy

Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols

Shipping & Receiving: This position is responsible for timely and accurate distribution of inbound and outbound freight, parcels and USPS mail, special projects and communications with other departments and locations

Responsible for all aspects of operating day-to-day services of direct reports (including monitoring staffing levels, scheduling, coordinating workflow, prioritizing jobs, and delegating duties

Manage Quality & Workflow compliance: Demonstrate commitment, enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Manage accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines. Ensure service levels are clearly communicated, understood, and performed by the distribution team

Finance: Manages an operating budget and makes recommendations on annual budgets; Ensure all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets. Develop and execute annual financial and operating plan, manage the operation with integrity to meet or exceed budgeted targets. Identifies issues with the operating metrics and P&L and responds accordingly

Fleet: Monitor and improve fleet and equipment utilization. Keep vehicles well maintained and clean. Bring forward innovative ideas, contribute to equipment specification as needed. Build a strong working relationship with local service vendors. Effectively balance resources to maximize productivity and efficiency.

Perform administrative tasks, provide volumes/billing inputs to one-up manager, and other assigned duties in a timely manner.

Growth: Execute a process to track and record value delivered to the customer, Identify and seize profitable business opportunities, Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.

Assists in the completion of the office Business Continuity plan.

Other duties as assigned by managerQUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 6 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous supervisory & customer service experience preferred.




Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.


Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.


1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

As a Supervisor:
1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
c. Support stop work authority when it is exercised in good faith
d. Communicate any / all potential workplace hazards and workplace procedures

Job ID: CBRE-21013649