Trust & Security Representative

HomeAway’s Trust & Security Department operates within our Global Customer Experience Department. Our mission is to delight our customers (travelers, owners and property managers) by creating a trustworthy marketplace, providing world-class support and relentlessly advocating for customer needs.


  • Respond to Trust & Security related emails, phone calls and other requests within defined service levels
  • Review new and existing advertisements for suspicious, substandard or other outlier attributes
  • Review and process fraud alerts within defined service levels
  • Effectively identify outlier behavior and incidents by performing relevant researches and analysis using Trust and Security tools
  • Report incidents to Trust & Security Management in accordance with our policy
  • Suggest new or enhanced policy and procedures which enhance effectiveness of teams and reduce risk levels
  • Review and understand detailed documentation on all policies and procedures
  • Become professional user of all Trust & Security systems including but not limited to our internal fraud detection system
  • Provide regular feedback to Global Trust & Security Management team relating to bugs, issues and feature enhancements

Required Qualifications:

  • 2 + years of experience in Customer Support, Risk Management or Fraud Investigation
  • 1 + years experience investigative experience or 4-year degree in Criminal Justice, Fraud Management or related field-Self-starter, must be able to work with minimum supervision
  • Business support software application experience such as MSOffice (Word, Excel, Visio, PowerPoint)
  • Commitment to creating/maintaining a fair and honest marketplace and ensuring truth in advertising
  • Passion for quality and consistency
  • Must be comfortable working on a global, highly-matrixed team preferred


  • 4 Year College Degree or relevant work experience


  • Hours 10am-7pm Sunday-Saturday


  • Great Medical & Dental Plans
  • Highly Competitive Pay
  • Target Annual Bonus
  • 4 weeks Paid Vacation
  • Employee Purchase Discount Plan
  • Discounted vacation rental on a yearly basis (taxable benefit)
  • Free drinks & snacks
  • Weekly company update talks with our leadership team
  • Free Listing on
  • Discounted Metro Bus & Rail pass
  • Electronic adjustable stand up desk
  • Casual dress code

Meet Some of HomeAway's Employees

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Chris T.

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Chris powers HomeAway’s Business Team—crunching numbers, developing ideas, and strategizing future goals to make HomeAway the industry’s top selling vacation rental brand.

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