Software Support Specialist

Software Support Specialist, HomeAway Software

The Software Support Specialist is responsible for providing first line customer support via the phone or e-mail for our professional websites and online marketing solutions. We are looking for someone who enjoys solving problems for other people, has a medium-to-strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a simple manner.

Responsibilities:
- Troubleshoot customer problems and answer questions via phone and e-mail
- Log customer interactions and requests in SalesForce
- Create Knowledge Base articles for customers as necessary
- Work with internal teams, coordinating and communicating in order to resolve customer issues

Required Knowledge, Skills & Abilities:

- 2-5 Years of technical support experience, preferably with Business and/or Accounting software
- Familiar with the following: Windows, IE Explorer, Chrome, Microsoft Word, Outlook
- Ability to work independently and in a team environment
- Ability to multi-task and dynamically prioritize tasks
- Excellent written and verbal communication skills
- Working knowledge of Microsoft Office, including Word and scheduling in Outlook
- Experience with small computer networks and firewalls and anti-virus software a plus
- Familiarity with QuickBooks or with basic accounting principles a plus

Benefits:

- Highly Competitive Pay
- Target Annual Bonus
- 4 weeks Paid Vacation
- Great Medical & Dental Plans
- Employee Purchase Discount Plan
- Discounted vacation rental on a yearly basis (taxable benefit)
- Free drinks & snacks
- Weekly company update talks with our leadership team
- Free Listing on HomeAway.com
- Electronic adjustable stand up desk
- Casual dress code

About Us:
HomeAway, Inc. based in Austin, Texas, the world's leading online marketplace for the vacation rental industry.  Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations.  The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es and Toprural.es in Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and Stayz.com.au, in Australia; and Bookabach.co.nz in New Zealand.  Asia Pacific short-term rental site, travelmob.com, is also owned by HomeAway. HomeAway also operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.  For more information about HomeAway, please visit www.HomeAway.com.


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