Sales Specialist - German speaker
Do you have experience in Sales? Do you want to inspire others? HomeAway is looking for a Sales Specialist, passionate about supporting teams to constantly improve their teams’ knowledge and ability to promote HomeAway products and services throughout the localized markets.
HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.
You will be responsible for working directly with the German Sales team to conduct coaching activity with the goal to professionalize the workforce and improve effectiveness and productivity. You will build positive relationship and provide ongoing training and coaching delivery support and consultation to a team of approximately 20.
-Work with leadership to identify and establish creative and ongoing coaching methods to develop the local team with a primary focus on partner success skills such as objection handling, initiating a call, qualifying, discovery, establishing rapport, call planning, value, return on investment, communication skills etc.
-Conduct individual and/or group call monitoring/side by side coaching to evaluate call quality with respect to maximizing performance
-Conduct 1:1 coaching sessions
-Write call coaching reviews
-Conduct classroom-based commercial skills sessions for new hires and existing team as needed
-Conduct mini course-correction coaching lessons as needed
-Develop commercial skills messaging talk tracks for new products and roles
-Coach to activity (Number of calls, Contact Rate, Call Quality)
-Work with managers to conduct regular group coaching sessions as needed (individual, small classroom, large group)
-Collaborate with global instructional designers to update training materials and incorporate role-playing and skills exercises.
-Support global Quality Assurance initiatives to evaluate adherence to a global process to ensure consistency with customer engagement, messaging, and process (call monitoring facilitation & reporting, time studies)
-80% training and coaching delivery – 20% training development and global training support
Required Skills and Experience
-Highly fluent in German and English.
-You have gained experience in a sales position and you have a real passion for a coaching role.
-You have proven sales experience in sales (B2B & B2C call center experience a plus)
-You are used to work under pressure and adapt to rapidly changing products, deadlines, and requirements.
-Self-starter, you have a bias for action and you are able to drive for sales results.
What do we offer?
Based in Victoria, with The Queen as a neighbor, we are proud to say without a doubt that you will work in a modern office environment with the Best Views of London: No more sightseeing needed for you.
In addition, we offer regular social gatherings like our monthly “HomeAway Bar”, chill-out and lunch areas and a range of other benefits including free drinks, snacks/fruit and breakfast.
-25 days annual leave + Bank Holidays
-Relaxed Dress Down; every single day is Dress Down Friday
-Excellent on the job training and ongoing core skills development
-Child care vouchers
-Private Health Care
-Access to pension scheme
-Salary Protection scheme
-Annual appraisal and salary review
We are looking forward to welcoming you on board!
For more information about HomeAway, please visit www.HomeAway.com.
HomeAway is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Meet Some of HomeAway's Employees
Will oversees several teams of developers, working with them in designing and building software solutions for successfully marketing HomeAway listings to customers.
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