Program Manager

Technical Program Manager 

The Opportunity:

We are seeking a Technical Program Manager to join our team that manages a portfolio of solutions. In this leadership role, you will drive internal and customer solutions and execution as we evolve our capabilities to create a competitive advantage in our marketplace.  You will be asked to draw on your industry expertise and agile knowledge to increase the effectiveness of existing solutions and help build new ones to drive scale and efficiency throughout the organization.  

Working with our team requires a unique blend of business acumen and technical skills demonstrated through the ability to translate stakeholder problems into actionable roadmaps and backlogs.  You will partner with the engineering leadership team, product management, and stakeholders to understand, communicate and implement the product requirements informed from industry analysis and end-user feedback to manage the overall product lifecycle for a portfolio of solutions.  Common responsibilities include: managing backlog with key stakeholders, triaging issues and risks, publishing roadmaps, communicating requirements with supporting teams, and collaborating with engineering teams.  From there, you will be empowered to design, implement, refine and deploy new platforms and features that our internal and external customers value.   

Manage the portfolio lifecycle and solutions from inception and planning through end-user adoption
Meet frequently with product, engineering and business stakeholders to develop a deep understanding of their business processes and needs
Partner with the product and engineering lead(s) to ensure the roadmap and backlog priorities are maintained to enable a smooth agile development process and minimize blockers 
Monitor the team’s development velocity and facilitate the resolution of risks and blockers
Collaborate with the product manager(s) and engineering teams to ensure epics and user stories are clearly defined and properly phased to facilitate timely delivery of functionality
Lead communication and solution delivery across cross-functional operating teams 
Communicate status, risks with resolution plan, upcoming milestones, and recent releases to leadership teams
Manage resolution of urgent engineering issues while communicating changes to business stakeholders
Work with the engineering and product leadership teams to ensure they are fully engaged in strategic and tactical planning decisions

Candidate Profile:
3-5+ years of Program/Project Management and/or Scrum Master experience in a high-tech company, preferably in a B2C ecommerce environment
High level of initiative, passion, and desire to create a world-class user experience for customers
Demonstrated experience driving agile software development with engineering, quality assurance, and functional teams
Willingness to share agile experiences and learning’s with other teams to help teams improve
Demonstrated expertise in best practices for software development, and the ability to evolve those practices according to technology and business trends
Ability to lead teams through issue resolution and risk management
Excellent written and spoken communication skills, including the ability to present complex concepts to highly engineering and non-engineering stakeholders
Comfortable presenting to large internal groups and leadership team members
Proven track of record managing multiple, ongoing complex projects and implementing of ecommerce applications, while delivering on schedule• Full product lifecycle management experience, including user acceptance testing, launch, and end of life processes
Understanding of N-Tier software development architectures, relational databases, cloud architecture, and data warehouse architecture
Experience as a Business Analyst (BA) and/or Developer in engineering software environment strongly desired
Experience with complex information architecture and taxonomy management a plus
Scrum Master experience in a fast-paced software development environment
Certified Scrum Master and/or Project Management a plus
BA/BS required preferably in Computer Information Systems, Business Administration, or related fields (applicable experience may be substituted)
2-5 years programming experience desired, depending on level. 

Great Medical & Dental Plans
Competitive salary
Target annual bonus
Employee Stock Purchase Plan
4 weeks paid vacation
Free vacation rental on a yearly basis (taxable benefit)
Free drinks & snacks
Free listing on
Electric adjustable stand up desk
Casual dress code  

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