Product Manager, eCommerce

Interested in a rare opportunity to help build an online marketplace? Want to be an integral part of creating a global distribution network that helps customers drive more business? Are you a Product Manager that is passionate about building great products? HomeAway is an exciting company that is transforming the market to become the world’s leading vacation rental marketplace. We are searching for a Product Manager to join HomeAway's global product team to define and build products that provide the next generation customer experience for eCommerce, pricing, and online booking conversion. 

As part of the Product Management team, the Product Manager contributes to the success of the team by managing the overall product lifecycle: setting the strategic vision and product roadmap based on extensive market research and testing, defining requirements, and collaborating with development to design, implement, test, refine and deploy new features. The Product Manager will serve as product expert combining industry analysis, end-user feedback, and development knowledge to establish a product vision, multi-year solution roadmap, and an effective engineering partnership to deliver a world-class solution.


Responsibilities:

Contribute to the product vision and roadmap for eCommerce, rates, and pricing

Collaborate with product marketing to research feature requirements that balance traveler and supplier needs

Monitor and investigate customer feedback, net promoter scores, and customer service metrics to make sure customer needs and concerns are being addressed

Work closely with UX designers to research, define, and test next generation experiences that increase the adoption of the products, improve conversion of new customers, and improve customer satisfaction

Collaborate daily with the Development team to ensure projects are clearly defined and properly phased to facilitate timely delivery of functionality

Manage resolution of urgent technical issues while communicating changes to business stakeholders

Launch new products by collaborating with customer service, product marketing and marketing on go-to-market and lifecycle marketing strategies

Lead competitive watch activities to identify gaps and opportunities to improve owner and traveler experience

Collaborate with the Business Intelligence team to track and report on key metrics (e.g. adoption, conversion)

Work with the executive management team to ensure they are fully engaged in product launch decisions


Qualifications:

To be considered for the position, you must have demonstrated relevant and current expertise in directing online strategy and development of business-to-business and consumer-focused products. Product Managers should be passionate about well-designed online and mobile products, end user experience, and current and evolving best practices in software development.

5+ years of Product Management experience in a high-tech company

Prior experience delivering online marketplace and/or eCommerce-focused products

Proven track record managing multiple ongoing complex projects and implementation of web applications, while delivering on schedule

Experience utilizing web analytics and testing tools to aid business decisions

Ability to manage large, complex projects in a fast-paced environment 

Demonstrated experience in adopting product management best practices, standards and policies

Ability to manage international projects in a fast-paced environment

Ability to collaborate closely with design and usability to drive product enhancements

Strong communication and presentation skills

High level of initiative and desire to create a world-class user experience for our customers

Experience with complex information architecture and content management a plus

Experience with online travel and/or consumer marketplaces preferred 

BS or BA in related field

Must be willing to travel 10% Internationally

Benefits
  • Great medical & dental plans
  • Highly-competitive salary
  • Target annual bonus
  • 4 weeks paid vacation
  • Free vacation rental on a yearly basis (taxable benefit)
  • Free drinks & snacks
  • Weekly company update talks with our leadership team
  • Free vacation-rental listing
  • Electric, adjustable standing desk


Back to top