Payment Operations Analyst

Payment Operations Analyst

HomeAway is looking for an energetic and motivated Payments Operations Analyst to join our fast paced Accounting team. This person will handle payment gateways and merchant accounts including all aspects of payment processing, assisting with training,merchant set ups, and new product initiatives.  The Payment Operations Analyst will work cross functionally with departments such as Billing, Product Development and Legal.



- Test, train, administer user access, research and resolve payment processing issues, and drive process improvements

- Coordinate the financial aspects of payment gateway and merchant account implementations including account applications, banking integration, financial reporting, testing, and user setup

- Administer all payment gateway and merchant accounts globally

- Act as liaison to Customer Service to assist with training, research, and resolution of customer payment processing and chargeback issues

- Collaborate with the global development team to implement standard chargeback processes and development of a chargeback processing manual

- Monitor and analyze payment activity in order to identify opportunities to enhance online payment functionality

- Facilitate business expansion by coordinating payment processors and infrastructure

- Act as point of escalation of issues and problems with payment processing vendors


Required Qualifications:

- 5-7 years of experience with payment processors

- Strong understanding of e-commerce processing of ACH, SEPA Direct Debit, Credit Card, Boleto, Bank Transfers

- Ability to multi-task in a fast-paced environment

- Self-motivated, deadline oriented, fast-learner, who is a dedicated, hands-on team player ready to take initiative

- Detail oriented with a high level of accuracy

- Exceptional organizational skills and strong work ethic

- Outstanding verbal and written communication skills required

- Bachelor’s degree, accounting or finance preferred



- Great Medical & Dental Plans

- Competitive Salary

- Target Annual Bonus

- 4 weeks Paid Vacation

- Free Vacation Rental on a Yearly Basis (taxable benefit)

- Company Stock (RSUs)

- Ability to work up to two weeks in any of our offices around the world on a yearly basis

- Free Snacks

- Weekly company update talks with our C-Team

- Free Listing on HomeAway.com

- Stand-Up Desk

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