Partner Success Manager - Fluent English
Do you like working with people? We are looking for a Partner Success Manager for the UK Team to optimize client performance.
The Partner Success Manager’s primary responsibility is that HomeAway’s owner inventory is competitive, attractive and relevant. You will continuously work with Vacation Rental Owners to help them improve the marketing and distribution potential of their participation in the HomeAway marketplace.
What you’ll do:
-You will establish performance goals in conjunction with owners and develop action plans
-Optimize content, rate and availability competitiveness on the HomeAway sites to improve booking conversion
-You will execute effectively based on KPI metrics set by leadership and exceed specific targets with owners
-Educate owners on the self-service features available on HomeAway
-You develop and sustain strong owner relationships by providing relevant data insight and direction
-You secure additional inventory over high demand and compression periods to satisfy traveler demand
-You support owner retention efforts through smooth onboarding of Vacation Rental Owners
-Stay on top of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at national level.
-Promote and develop partners’ high engagement with HomeAway’s full suite of products to existing owners or prospects via inbound & outbound calls
Who you are:
-Highly fluent in English (C2)
-Bachelor’s Degree or equivalent
-At least 1 year of relevant sales experience in a B2C environment
-Proven consultative approach and analytical skills
-Demonstrate ability to work based on a variety of metrics (targets, goals and/or strategic objectives)
-Ability to utilize performance, market and competitor data analysis to implement meaningful action plans based on the data
-Oriented to action, agreeing on, and delivering upon, agreed actions both internally & externally
-Excellent listening skills, plus strong written and verbal interpersonal skills
-Salesforce.com knowledge is a plus
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Benefits & Perks:
-Competitive health and insurance benefits
-Annual target bonus or commission
-Paid vacation and sick time
-Employee Stock Purchase Program
-Free snacks and beverages
-Frequent company update talks with our leadership team
-Free listing on HomeAway.com
-Electronic, adjustable stand-up desk
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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