Partner Onboarding Specialist - Fluent German

Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? 

HomeAway is looking for a Partner Onboarding Specialist responsible for activating listings and e-commerce feeds for Property Managers (PMs) within the German Market. The Partner Onboarding Specialist owns client projects from discovery through completion. This includes consolidation of accounts, activation of XML feeds and e-commerce, solving problems, and training. Activating the software connection for their listings keeps their content accurate and saves time for the PMs. We are looking for a teammate to join our dedicated and positive team.

What you’ll do:
-Your main responsibility is to work with Property Managers and their Property Management Software Company to activate listings content and online booking feeds on HomeAway.
-You will evaluate accounts and provide recommendations and documentation based on current account state, with the goal of optimizing client success.
-You will handle integration go-live periods, and solve problems by working closely with internal teams to ensure optimal performance of integrations.
-You will communicate updates throughout project lifespans with PMs and internal partners on various teams.
-You will provide recommendations, policies, and guidelines about performance and e-commerce practices, and work with PMs to ensure understanding of integration functionality to allow for client success.
-You will track and provide data on key performance indicators related to projects, including timelines and client satisfaction.
-You will manage pilot projects when new software integrations are launched.
-We also may give you the responsibility to project manage other PM-related projects, and you'll be able to provide user acceptance testing and feedback on tools related to PM activations.

Who you are:
-Fluent German and English (written and spoken) are required. 
-Experience with HTML or XML is necessary.
-You’ll need to have several years of experience in implementation management, client services project management, or engagement management. There's a lot to learn here and having that experience will be deeply effective when you first start out.
-We keep you busy in this role. That's why having 2-4 years of project management experience and being able to successfully handle multiple projects for 20+ clients at varying stages will help you succeed.
-You are a dedicated, detailed problem solver who can identify complexities and maintain ownership of processes and resolving issues. Do you have proven detective skills? If yes, this job is for you!
-Knowing how to speak to your audience is important in this role. You will need to adjust communication for different audiences based on technical experience and provide appropriate training.
-To be successful in this position, we expect you to be comfortable with changes. We want to improve our processes continuously and see changes as a way for growing and improving. You should also be good at self-directing and making independent and solid judgments based on information available.
-Do you enjoy learning new technical concepts and have you shown you can do so quickly? There is always something new to learn. 
-You should also have demonstrated experience as a team-player and be looking forward to joining a team that we are proud to call our work family.
-We'd prefer experience with Salesforce.com and with issue-tracking software (JIRA, Rally, etc.).
-A Bachelor’s degree or higher is required.
-Experience with Excel is necessary.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Benefits & Perks:

-Competitive health and insurance benefits
-Competitive salary
-Annual target bonus or commission
-Paid vacation and sick time
-Employee Stock Purchase Program
-Free snacks and beverages
-Frequent company update talks with our leadership team
-Free listing on HomeAway.com
-Electronic, adjustable stand-up desk
-Casual dress  

Why join us: 

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.   

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. 

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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