Integration Support Specialist

About Us: 

At HomeAway we are an Expedia group company, the world’s leading vacation rental website with over 2 million unique places to stay in over 190 countries. Our mission is to make every vacation rental in the world available to every traveler in the world through an online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together.

About the role

Are you experienced in customer service with a real passion for IT? If so, this is a 12 month fixed term opportunity for you to join our Global Integration project in a tier-two support role responsible for diagnosing, troubleshooting, verifying fixes for integration issues identified by our Partners.

Taking a hands-on approach in identifying and promoting process best-practice you will support multiple integration platforms and be the point of contact for some of our highest value partners. Your passion for new technology implementation and IT will thrive in our dynamic, fast paced and empowering culture.

As an Integration Support Specialist, you will be responsible for:

  • Investigate and resolve integration issues reported by partners via phone and e-mail.
  • Triage hard to resolve integration customers concerns to the appropriate teams e.g. Development & Engineering team, Finance etc.
  • Consider potential impacts to other integration partners based on reported issues and look to develop solutions to these issues with the wider APAC and Global team.
  • Become an expert for each of the infrastructure components of our platform, and develop troubleshooting expertise for each component.
  • Report on ticket metrics for the region and uptime statistics.
  • Provide superior client service to highly valued.
  • To be successful in this role you will demonstrate the following:Practical XML and REST API experience

  • File Transfer protocol experience (HTTP, HTTPS, FTP)
  • 2+ years Salesforce experience
  • Demonstrable experience in a customer service/client services role (minimum 4+ years) and/or technical support role (advantageous)
  • Preferred but not required Multi-lingual skills (German or French)
  • Middleware experience is helpful (particularly Talend)

  • Demonstrate excellent verbal, written and presented communications with ability to clearly articulate to all levels and sizes of audience.
  • Ability to work in a diverse dynamic environment and effectively collaborate across teams and time zones
  • Ability to juggle multiple projects and initiatives at a time
  • Self-starter with initiative to drive projects to completion.
  • Some of the perks you will enjoy:

  • A casual dress code so you can be yourself
  • An annual target bonus of 10%
  • A fully stocked kitchen, catered lunches and state of the art coffee machine.
  • Stunning offices with 180-degree views of Sydney Harbour and Sydney Opera House.
  • Training and development to expand your career.
  • A Good Vibes team who organise extraordinary quarterly events e.g. Sydney Harbour Bridge Climb, family pinics, Coogee Bowls.
  • Flexible, transparent and empowering work culture.

    For the exciting opportunity to join our team as we revolutionise the face of travel one vacation at a time, Apply now!

  • Meet Some of HomeAway's Employees

    Will F.

    Principal Engineer

    Will oversees several teams of developers, working with them in designing and building software solutions for successfully marketing HomeAway listings to customers.

    Rene P.

    Chief Architect

    Rene works closely with HomeAway’s various Engineering Teams, supporting them and giving them guidance as they develop solutions in the areas of digital platforms, data, analytics, streaming, and more.

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