Implementation Specialist

About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

The Implementation Specialist is a member of the Implementation Team and manages activations of listings and e-commerce integrations for Property Managers (PMs). Implementation Specialists are responsible for client projects from discovery through completion, including consolidation of accounts, activation of feeds, and e-commerce onboarding and training.

Responsibilities:

  • Evaluate accounts and provide recommendations and documentation based on current state with goal of optimizing client success
  • Activate listings content and e-commerce feeds, as well as upgrades 
  • Manage integration go-live periods; troubleshoot, working closely with internal teams to ensure optimal performance of integration
  • Communicate updates throughout project lifespan with clients and internal stakeholders on various teams
  • Provide recommendations, policies, and guidelines about performance and e-commerce practices and work with PMs to ensure understanding of integration functionality to allow for success
  • Track and provide data on KPIs related to projects, including timelines and client satisfaction 
  • Manage pilots when new software integrations are launched
  • Project manage and/or contribute to other IPM-related projects

Qualifications:

  • Client-centric team player
  • Proactive, detailed problem solver who can identify complexities and maintain ownership of processes and issues
  • Ability to adjust communication for audience and provide appropriate training based on customer technical experience
  • Adaptable; comfortable with process and product changes
  • Able to self-direct and make good judgments based on information available
  • Able to successfully manage multiple projects for 20+ clients at varying stages
  • 2-4 years of experience in implementation management, client services project management, or engagement management
  • Able to quickly learn new technical concepts and tools
  • Experience with Excel necessary; experience with Salesforce.com, with issue-tracking software (JIRA, Rally, etc.), and with XML preferred
  • Bachelor’s degree  
  • Spanish or Portuguese strongly preferred

Benefits:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass

Meet Some of HomeAway's Employees

Yaneli R.

U.S. Marketing Specialist

Yaneli showcases HomeAway’s spectacular home rentals from social media to email campaigning—helping family and friends explore new and exciting travel destinations.

Chris T.

Senior Manager, Business Intelligence

Chris powers HomeAway’s Business Team—crunching numbers, developing ideas, and strategizing future goals to make HomeAway the industry’s top selling vacation rental brand.


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