Implementation Specialist

Description:

The Implementation Specialist is a member of the Implementation Team and manages activations of listings and e-commerce integrations for Property Managers (PMs). Implementation Specialists are responsible for client projects from discovery through completion, including consolidation of accounts, activation of feeds, and e-commerce onboarding and training.



Responsibilities:

- Evaluate accounts and provide recommendations and documentation based on current state with goal of optimizing client success

- Activate listings content and e-commerce feeds, as well as upgrades 

- Manage integration go-live periods; troubleshoot, working closely with internal teams to ensure optimal performance of integration

- Communicate updates throughout project lifespan with clients and internal stakeholders on various teams

- Provide recommendations, policies, and guidelines about performance and e-commerce practices and work with PMs to ensure understanding of integration functionality to allow for success

- Track and provide data on KPIs related to projects, including timelines and client satisfaction 

- Manage pilots when new software integrations are launched

- Project manage and/or contribute to other IPM-related projects

 

Qualifications:

- Client-centric team player

- Proactive, detailed problem solver who can identify complexities and maintain ownership of processes and issues

- Ability to adjust communication for audience and provide appropriate training based on customer technical experience

- Adaptable; comfortable with process and product changes

- Able to self-direct and make good judgments based on information available

- Able to successfully manage multiple projects for 20+ clients at varying stages

- 2-4 years of experience in implementation management, client services project management, or engagement management

- Able to quickly learn new technical concepts and tools

- Experience with Excel necessary; experience with Salesforce.com, with issue-tracking software (JIRA, Rally, etc.), and with XML preferred

- Bachelor’s degree  

- Spanish or Portuguese strongly preferred


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