DE/UK Trust and Security Representative
HomeAway London is looking for a Trust and Security Representative for German and English market. Want to join a great working environment? Don't hesitate to apply!
Contract: Full time permanent position, normal shift from 9am-5.30pm.
-Responsible for creating a trustworthy market place by providing world class support and relentlessly advocating for customer needs
-Respond and resolve inbound queries related to Trust & Security by email and telephone
-Review new and existing advertisements for suspicious, substandard or other outlier attributes
-Take responsibility for reviewing and process travellers enquiries held for manual review
-Suggest new or enhanced policy and procedures which enhance effectiveness of teams and reduce risk levels on the sites
-Work relatively autonomously and become a professional user of all Trust & Security systems including but not limited to the inquiry management system, SalesForce.com and internal fraud detection
-Finally provide feedback to the Trust & Security Management team relating to bugs/issues and feature enhancements
-Complaint management and customer support experience
-Work under pressure in a busy team and to tight deadlines
-Great oral and written English and German skills to produce clear and concise factual reports of findings and recommendations and to have the ability to influence outcomes
-Effective organisational skills
-Fraud prevention experience (Desirable)
What we offer?
In addition to an attractive compensation plan we offer regular social gatherings, chill-out and lunch areas and a range of other benefits including free drinks, snacks/fruit and breakfast.
You will work in a modern office environment as an integral part of a motivated and dynamic team, supported by a Company with a desire to deliver exceptional service to our customers and outstanding business performance.
Who are we?
HomeAway, Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing more than 1 million online bookable vacation rentals.
Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.