Customer Support Representative - Fluent German

Customer Support Representative- Fluent German

Role Description:

HomeAway, a leader in the travel industry and a part of one of the strongest companies in the sector globally, is looking for Customer Support Representatives to support our German market.  Based in Madrid you will be a part of a multicultural team focused on delivering a world-class customer experience for owners, travelers and property managers who contact our German brands by phone, chat or email.

Who are we looking for? 

Passionate people who love working with customers to find workable solutions to delight customers.

Key responsibilities:

         To go above and beyond with our customers to ensure they are delighted, first time every time

         Understand our customers’ needs through excellent questioning skills

         Manage incoming inquiries over the phone, chat or email about products/services taking ownership to deliver world class resolution to our customers

         Position relevant products or services to our customers

         Committed to continually deliver new ways to help our Owners succeed in their rental business

         Continuously provide feedback and ideas on how to improve the customer experience we deliver

Who you are (Essential Functions):

         Experience: Background in Customer Support in any retail sector, face-to-face or contact centre

         Focus on Customer Loyalty: We are looking for people who are able to understand our customer needs and deliver a World Class customer support

         Motivation: Highly motivated, focused passionate about connecting to the customer

         Communication: Strong verbal and written communication skills

         Professionalism and team work: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure

         Analytical: Attention to detail and ability to interpret information making sound recommendations

         Knowledge retention: ability to learn and retain knowledge of our products or services

         Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential

Key Competencies:

         Language: Fluent in German with excellent Spoken and business written skills. English or Spanish with a C1 level

         IT: High standard of computer literacy and keyboarding skills. 

What we offer?

In addition to an attractive compensation plan we offer regular social gatherings, chill-out and lunch areas and a range of other benefits including free drinks, snacks/fruit and breakfast. 

You will work in a modern office environment as an integral part of a motivated and dynamic team, supported by a Company with a desire to deliver exceptional service to our customers and outstanding business performance.

Who are we?

HomeAway,Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing more than 1 million online bookable vacation rentals.

Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

For more information about HomeAway, please visit www.HomeAway.com

We are looking forward to welcoming you on board!


Meet Some of HomeAway's Employees

Will F.

Principal Engineer

Will oversees several teams of developers, working with them in designing and building software solutions for successfully marketing HomeAway listings to customers.

Rene P.

Chief Architect

Rene works closely with HomeAway’s various Engineering Teams, supporting them and giving them guidance as they develop solutions in the areas of digital platforms, data, analytics, streaming, and more.


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