Customer Experience Project Manager

Background

HomeAway, Inc. an Expedia group company, is the world’s leading holiday rental marketplace with over 2 million unique places to stay in 190 countries. Our global platform spans across over 50 websites and 23 languages.  

As a part of that family, HomeAway Asia is a rapidly expanding business unit focused on emerging markets growth, while having that same commitment to helping families and friends find a perfect vacation rental that creates unforgettable travel experiences together.

Role Purpose:

We are seeking a Project Manager to join our Global Customer Experience team. As a Customer Experience (CE) Project Manager, you will focus on implementing large and small-scale projects that drive the strategic goals of the CE organization. You will work cross-functionally to improve CE productivity and efficiency and do so with a deep focus on overall project execution.

Responsibilities

  • Collaborating with CE and other business teams to define, launch, and execute various strategic and operational initiatives.
  • Understanding the complexities of projects, impacting multiple brands and teams located across the globe.
  • Simplifying project delivery by removing ambiguity and creating structure for highly complex activities.
  • Leading project planning and delivery; including creating the project timeline, defining requirements, delivering status reports, identifying risks, escalating issues and tracking budgets.
  • Facilitating meetings with diverse partner groups (kickoff meetings, status meetings, design sessions, issue resolution meetings, etc.)
  • Developing project reporting and governance structures, meeting cadences, and review guidelines.
  • Ensuring that decisions are consistent with corporate strategies and future expectations.
  • Anticipating information needs, identifying gaps and organizing data and communications cohesively and clearly.
  • Regularly assess project risks and opportunities to continually drive process improvements.
  • Effectively manage change by influencing and communicating with key partners.
  • Creating standard processes and promoting consistency through implementation of a toolkit of project management techniques, templates and processes.

Qualifications & Experience

  • 5+ years of project/program management experience with growing levels of responsibility.
  • Experience working with in an agile environment and delivering a full lifecycle project.
  • Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Smartsheets, Google docs).
  • Experience working with Salesforce.com CRM and other Agent desktop tools is a plus.
  • PMP certification preferred.
  • Experience working with PMO (creating project processes, tools, templates) a plus.

Some of the perks you will enjoy:

  • Relaxed dress code so you can be yourself
  • Employee insurance and benefits
  • Spectacular modern offices with views over Robertson Quay, Singapore Flyer and CBD
  • Fully stocked kitchen with free drinks, fruit, free food and good coffee
  • An active social committee who organizes quarterly team social events
  • Great people and an awesome, unique culture where we celebrate our successes and take pride in our authenticity!

To find out more, check out:

https://youtu.be/Ut6eZpy0xps

http://www.homeaway.com

http://bit.ly/HAJob

#LifeatHomeAway


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