Business Analyst

Business Analyst

The Business Analyst role within the Global Sales Operations (GSO) team is responsible for enabling,troubleshooting, and optimizing sales tools and technology at HomeAway.  In this role, you will be providing frontline Business Analyst support for our sales teams.  Primary daily activities include investigating bugs and system issues, working with IT to resolve issues,running reports and analyzing results, and identifying changes for process improvement and long-term system optimization. In addition to the day to day tasks you will provide support to the overall GSO Tools team through testing and system rollout coverage for large roadmap objectives.



- Learn sales processes through process mapping to fully understand how the technology is used and impacts created through change

- Troubleshoot daily issues and engage development or IT support,if needed

- Responsible for end-to-end business analyst duties including requirements gathering, data analysis, functional design, system implementation, and user acceptance for sales teams

- Participate in our development process by developing appropriate user stories, test plans, and acceptance testing for all recommended system changes

- Develop and maintain thorough documentation of system processes and change requests

Supporting our Users:

- Work with sales management to understand user needs

- Drive adoption and awareness of system functions and usage by end users

- Plan, develop, and deliver appropriate training materials for your projects as well as plan for translation and delivery for global end users

Project Management and Execution:

- Take business analyses and projects from concept to completion

- Prioritize projects and ensure their completion

- Drive and challenge business units on their assumptions and requirements of how they will successfully leverage system and functionalities

- Reporting and Analytics:

- Create and run reports as needed to understand root cause and help end users solve for problems

- Synthesize data to facilitate the business teams’ understanding and make key decisions


- 3+ years in a business analyst role, preferably in a sales organization supported by a CRM system

- 2+ years experience with SalesForce.com sales functions, such as accounts, contacts, leads, opportunities, reports, forecasting, and activities

- Testing and QA experience is a plus

- Salesforce Admin Certification is a plus

- Understanding of CRM capabilities regarding configuration and custom development

- Advanced knowledge of Microsoft Excel. Knowledge of SQL a plus

- Outstanding communication skills and customer service skills in order to support the Sales team

- Self-starter, sees what needs to be done and takes initiative

- Bachelor’s degree or higher required


- Great Medical & Dental Plans

- Competitive Salary

- Target Annual Bonus

- 4 weeks Paid Vacation

- Free Vacation Rental on a Yearly Basis (taxable benefit)

- Company Stock

- Ability to work up to two weeks in any of our offices around the world on a yearly basis

- Free Snacks

- Weekly company update talks with our C-Team

- Free Listing on HomeAway.com

- Stand-Up Desk

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