Senior Product Manager, Memberships

At HomeAdvisor, we are revolutionizing the way that every American homeowner improves and maintains their home. We do this by creating digital products and experiences to help hundreds of millions of homeowners connect with talented service professionals to get work done. We are a two-sided marketplace that is reimagining how people care for and improve their homes while also nurturing growth of independent small businesses. As #1 in the Homeservices category, our tremendous scale is the launchpad to boundless inventions in technology and product!

About the role

We are seeking an experienced, results-driven, consumer-centric Senior Product Manager to own a brand new, expanding Membership experience on our platform. This person will have the opportunity to redefine and digitize the delivery of home services. A successful candidate has an owner's mindset and is laser-focused on building extraordinary experiences for the customers in both the digital realm and the real world.

• Develop a product vision and roadmap that is aligned with the Memberships team's mission of becoming our customers' #1 go-to for all of their needs in and around the home.
• Your mandate in particular will be to identify how we can capture a majority of Members' home services spend by driving repeat bookings across mobile and web.
• Deeply understand our users, their problems, where they find value, and consistently strive to improve the overall customer experience from start to finish.
• Evangelize the product vision and motivate team-members critical to the product's success
• Collaborate with engineering, design, marketing, and analytics teams to make swift and smart decisions, ensure successful product rollout and ultimately deliver for our customers
• Think beyond the bounds of the digital product to figure out how we can deliver value in the real world.
• Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide

• Deeply curious: you operate with a sense of urgency and always look for new ways to understand our customers and create value on their behalf
• Data-fluent: you use data to solve problems, identify opportunities, and are capable of inventing and using new metrics in order to learn and make decisions
• Biased for action : you make good decisions with incomplete data and are constantly optimizing for learning. We shift fast to learn fast. "Perfect" is the enemy of the good.
• A bar raiser : you inspire others to bring their ‘A' game and are constantly looking for opportunities for improvement. You don't accept "because that is the way we've always done it."
• An owner : you can seamlessly straddle thinking about both the product and the business and are equally comfortable talking about funnel metrics and P+L's. You never say "that is not my job." You are willing to get your hands dirty and do whatever it takes to ensure success.

• 5+ years of professional experience, 3+ years of product experience in a fast-paced, consumer-centric environment.
• BA/BS degree
• A proven track record of planning and shipping successful products - ideally with some experience building consumer products
• A consumer-first orientation: you think about products from the end users' perspective, and have experience with relevant tools, including running usability studies and qualitative user research
• Technical know-how: While you need not be an engineer, you understand the technical implications of the product decisions you make.
• Strong analytical skills: You're facile with data analysis and have familiarity with Excel, databases, and SQL and running A/B tests at scale.
• Excellent communication skills: you communicate clearly and concisely, including with leadership, and can tailor your message to your audience
• A passion for marketplaces, the sharing economy, and/or the on-demand services space

• The salary band for this position ranges from $90,000 - 170,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world