Manager of Business Reporting and Analysis - mHelpDesk

Manager of Business Reporting and Analysis

Finance | DC Metro

Looking for your next great adventure? mHelpDesk, an operating business of HomeAdvisor/IAC is a rapidly growing startup based in Fairfax, VA, and we are looking for you! mHelpDesk is changing the way home service providers manage their business. We build products that solve real problems and focus on the experience of the end user. We're looking for a highly motivated, energetic, flexible, organized, and detail oriented Manager of Business Report and Analysis to join our team.

Life at mHelpDesk

mHelpDesk is not your average startup. We are a fast growing company that was recently acquired by a major internet brand. This is a great opportunity for you to get involved at an early stage. Think of us as a startup without all the risks of working for a startup. That means no late (or missed) paychecks, no need to find your own expensive health insurance plan, no working for a tiny fraction of your market value. It also means no corporate atmosphere with strict dress code or stuffy bureaucracy to drown out your ideas.

We value every team member and if we hire you, it's because we think you can do big things with us.

You can learn more about our work environment and product here:


  • Develop expert-level knowledge of a wide variety of business processes through in-depth understanding of data sources, processes that generate data and best practices for interpretation and usage of organizational information
  • Analyze a variety of data sources to provide insight into opportunities
  • Utilize data expertise to recommend appropriate analysis goals and methodology in the absence of specific business requirements
  • Provide analytical and reporting support to the greater organization as needed for specific projects
  • Develop and manage recurring reporting to monitor trends across departments and initiatives
  • Work closely with business unit management to ensure reporting outputs are actionable and aligned with that team's initiatives
  • Create and distribute ad-hoc spreadsheet-based data manipulation tools to assist business stakeholders in measuring initiatives and improving business decisions
  • Identify gaps in data availability, and assist in monitoring of data hygiene/accuracy


  • 3-6 years of experience in Finance, Business Intelligence, Information Technology, Consulting, Business Reporting & Analysis, Sales Reporting & Analysis
  • Bachelor's Degree required; Finance, Economics, Business, or Information Technology discipline preferred
  • Extensive experience retrieving and analyzing large amounts of data utilizing multiple data sources
  • Extensive experience in creating reporting for various business units
  • Intermediate-level SQL skills in an enterprise-level environment required; experience with SQL Server, Oracle, and/or DB2 a plus
  • Very strong Microsoft Excel skills required
  • Ability to communicate data-driven recommendations in a concise manner to a widely varied audience, in terms of both organizational level and analytical sophistication
  • Strong collaboration skills including effective verbal, written and graphical communications
  • Superior customer service skills demonstrating a high level of responsiveness, with the ability to react quickly and decisively to resolve reporting/analysis issues
  • Adept at managing and prioritizing multiple projects and requests simultaneously, in a fast-paced and frequently-changing environment
  • Direct experience with BI tools (i.e. Cognos) and/or visualization tools (Tableau, Domo) a plus
  • Familiarity with / exposure to basic scripting languages, (i.e. JavaScript, PowerShell) greatly preferred
  • Experience with Salesforce greatly preferred
  • Desire for career advancement.


  • Database Development Tools
  • Data Warehousing
  • Relational Database Systems
  • Statistical Analysis & Measure
  • Financial Reporting


  • Willingness to dig-in and understand the data and to leverage creative thinking and problem-solving skills are absolute musts
  • Desire to maximize efficiencies in every aspect of the job to maximize contribution to the biz
  • Self-starter who takes the initiative to get things done
  • Outstanding team player with a customer-back mindset

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