Desktop Support Technician

At HomeAdvisor we create the digital tools and services that empower millions of service professionals to connect with hundreds of millions of homeowners. We are a dual sided marketplace that nurtures growth of the independent small business and delivers a seamless experience in home improvement. As #1 in the Homeservices category, our tremendous scale is the launchpad to boundless inventions in technology and product!

Wanted: A customer service-focused technical support professional (also known as a Desktop Support Technician) looking to advance his or her career in the world of systems support and administration as part of a hard-charging, motivated Technical Operations team dedicated to keeping HomeAdvisor's IT Environment exceptional for our associates. This position is available in our Golden office.

• Responding to incidents and requests for Tier 1 support
• Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support. Providing information to Tier 2 & 3 support as needed
• Participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, server, and network storage hardware.
• Maintaining the alert/notification systems, and creating/modifying support documentation.
• Travel between locations for support activities.

• HomeAdvisor has a casual, laidback vibe, and our commitment to our employees has landed us on the Denver Post's Top Workplaces list for each of the last 6 years.
• Your teammates are passionate about their work, and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you.
• At HomeAdvisor, we have a progressive take what you need paid time-off policy. Instead of accruing vacation and/or sick time, you literally take the time you need to recharge (within reason, of course).
• We are always looking for new ideas to solve problems; your opinion matters to us, and we want to know how you can excel at your job.

• Ability to provide world class customer service to HomeAdvisor employees and partners through phone, email and desk-side support.
• At least 2 years of experience in a technical support position of some kind - you must have your high school diploma or equivalent, and some college is desirable. A+, Network+ and/or ACMT certifications get you bonus points.
• Experience troubleshooting PC and Mac technical problems through remote troubleshooting.
• Basic familiarity with servers, and network hardware, as well as familiarity with operating system software Work with computer imaging, printer support, etc.
• Experience with modern IT Service Management systems a plus.
• The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen.
• Ability to follow process and procedures, and communicate to management when possible changes should be made.
• The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
• Reliable transportation is needed to perform job responsibilities.

• The salary band for this position range s from $40,000-$48,000, commensurate with experience and performance . Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world