Customer Solutions Point

Customer Solutions Point

The Customer Solutions team needs an enthusiastic, self-motivated team member who will join either our Problem Resolution or Rating’s team members. Problem Resolution Points field calls as they relate to poor experiences with service professionals in our network. The responsibilities for a Problem Resolution Point is to thoroughly document complaints, submit rating and reviews, and educate both homeowners and contractors on HomeAdvisor’s problem resolution process. A position as a Rating’s Point will include conversations with customers on the integrity of our rating platform and clearing manual pipelines.

Individuals who find success in a Customer Solution’s position have strong customer service skills, experience in call de-escalation, the ability to transition between tasks effectively, and a willingness to adapt to an evolving environment.

Responsibilities:

Primary

  • Inbound Calls from homeowners and service professionals
  • Outbound follow-up calls on voicemails and/or emails
  • Approve or decline ratings related to homeowner experience with professionals aligned with HomeAdvisor terms and conditions
  • Provide superior customer service to SP and homeowner client base
  • Document interactions thoroughly

Requirements:
  • Excellent written and verbal communication skills
  • Proven record of handling escalated calls through active listening and empathy
  • Ability to multi task and think critically
  • Ability to proofread grammar and spelling
  • Attention to detail
  • Adaptability
  • This position is a Monday-Friday shift.


Meet Some of HomeAdvisor's Employees

Debbie P.

Project Advisor

As project advisor, Debbie ensures that homeowners are getting the best customer care and connecting with the right contractors for different projects.

Ruthie P.

Business Customer Care Inbound

In her role, Ruthie works with service professionals to answer any questions concerning their accounts, and helps them find ways to generate revenue and invest in leads.


Back to top