Client Support Specialist - Felix
BECOMING A FELIX CLIENT SUPPORT SPECIALIST
The Client Support Specialist position is an exciting opportunity for a unique, bright, and driven individual to gain experience in the internet advertising industry. We’re changing the world of online advertising for small business owners, all while building a cutting-edge product. We are looking for someone who can not only provide solid and consistent customer support, but also accomplish and respond quickly to tasks and demands. Successful applicants are highly skilled, intelligent, and confident; detail-oriented; passionate about completing tasks in a timely and efficient manner; possess excellent problem solving and communication skills. Felix prides itself on interacting with our clients in a professional and expedient manner. In this position, you will impact our clients’ first impressions of working with Felix, reinforcing our role as a leading local advertising company.
WE ARE LOOKING FOR
Great personality and people skills
Sharp, professional demeanor
Excellent communication and follow-through
Ability to work in a high-energy environment
Ambition, and a strong work ethic
Willingness to learn
A desire to work in a team-based environment, contributing immediately
Ability to take ownership of assigned responsibilities and campaigns
Self-starters with strong problem-solving abilities
A career oriented individual searching for rapid growth
Provide direct phone and email support to FELIX clients
Research, follow-up, and resolve client issues in a timely manner
Update and maintain a running log of all outstanding client issues
Assist with account setup, billing, upgrades, and changes
Contribute to improving overall client services experience
Share feedback and ideas with upper management
Assist customers in understanding why our product suits their advertising needs
Maintain high levels of retention
Provide marketing feedback to assist in industry growth
REQUIREMENTS AND QUALIFICATIONS
High School Diploma or GED required
Ability to function in a fast-paced atmosphere with multiple and changing priorities and responsibilities
Detail-oriented, with good organizational skills
Patience to work through complex issues
Ability to work independently with excellent time management
Excellent communication skills, both verbal and written
Excellent problem solving skills
MS Office skills, including: Outlook, Word, and Excel; a strong familiarity with email and internet
In addition, you’ll need to be able to:
- Work in a fast-paced, high energy sales center environment without being distracted.
- Sit or stand for an 8-hour shift.
- Hear and talk on a phone head/hand set.
- Successfully pass a criminal background check
Felix offers competitive compensation and a comprehensive benefits package, including: health insurance, paid time off, a fun and casual work place, with free breakfast, lunch, and dinner. All benefits listed are subject to change. Felix is an equal opportunity employer.
TO APPLY: Please submit resume and optional cover letter
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