Business Customer Care Representative

About us:

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.

The Job:

  • This customer care role will put you to work in a fast-paced call center environment answering anywhere from 80 to 100 calls a day.
  • The Customer Care Representative will be answering our Service Professional’s requests or inquiries concerning service, products and/or billing.
  • The Customer Care Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to exciting new products and program offerings.
  • Customer Care Representatives also handle initial contact on disputes, participate in team meetings, and provide support to fellow Customer Care Representatives.

You:

  • Are outgoing, with a great personality and people skills.
  • Aren't satisfied with just a base salary—you want to make money. Career money.
  • Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
  • Thrive in a high-energy, fast paced setting.
  • Ability to multi-task and adapt to change

What makes HomeAdvisor a top Denver company to work for? (According to the Denver Post):

  • We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.
  • A full range of benefits—that start the first of the month after 90 days. Plus, not every company offers up to 26 days of paid time off a year! Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
  • Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms (ping pong, anyone?), a bike share program, yoga, and the occasional friendly competition with some pretty awesome incentives.

Why do WE like working here? Simple – our product, what we do, and the people we work with.

Experience and Skills:

What does it take to work here?

  • Experience in a customer service or call center setting preferred.
  • Upselling experience preferred.
  • Excellent communication skills and a commitment to world class customer service.
  • Familiarity with home improvement projects or contractors helpful, but not required.
  • Strong working knowledge of personal computers (use of Microsoft Word and Outlook).
  • Strong phone, typing or data entry skills required• Bi-lingual skills (Spanish/English) are a plus!
  • High School Diploma or GED required. In addition, you'll need to be able to:

  • Work in a fast-paced, high energy call center environment without being distracted.

  • Sit or stand for an 8-hour shift.
  • Hear and talk on a phone head/hand set.
  • Successfully pass a criminal background check.
  • Be AWESOME
  • Have FUN

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


Meet Some of HomeAdvisor's Employees

Kelsey H.

Chief of Staff

Kelsey is in charge of keeping HomeAdvisor’s Denver office running like a well-oiled machine—overseeing daily operations, visitors, deliveries, budgets, and supplies—always working to support management and the sales representatives.

Connor H.

Sales Manager

Connor works with his fellow managers in Denver to ensure that sales goals are consistently met or surpassed, that professionals are always developing their skills, and that the environment is conducive to success.


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