Business Customer Care Representative

Job Description:

HomeAdvisor is the leading online referral service, connecting homeowners with pre-screened residential home improvement professionals.

HomeAdvisor's Business Customer Care Representatives handle all inbound calls from our client members assisting with account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment.

The ideal candidate will be able to re-sell the value of HomeAdvisor to our current members as needed, creating members for life. The Customer Care Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to new service plans. Customer Care Representatives also handle initial contact on disputes, participate in team meetings, and provide backup to fellow Customer Care Representatives.

We offer a competitive hourly base plus benefits. Our benefits package is second to none with numerous employee discounts plus extensive health, dental and vision coverage, paid time off, paid company holidays, and more.

What makes HomeAdvisor a top company to work for? (according to the Denver Post):

We are an industry leader, and are backed by IAC, which is one of Fortune’s Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.
HomeAdvisor was named a Top Workplace in 2013, 2014, and 2015 by the Denver Post, the largest digital tech employee in Colorado by Built In Colorado, and was a finalist for the Colorado Technology Association's Technology Company of the Year award.
Opportunity for growth - where you want to go within HomeAdvisor is up to you

Why do WE like working here? Simple - our product, what we do, and the people we work with!

Experience and Skills:

Required Experience:

Familiarity with home improvement projects or contractors helpful, but not required
Upselling experience preferred
PC proficiency (use of Microsoft Word and Outlook)
Strong phone, typing or data entry skills required
Bi-lingual skills (Spanish/English) are a plus!
High School Diploma or GED required

In addition, you'll need to be able to:

Work in a fast-paced, high energy call center environment without being distracted.
Sit or stand for an 8-hour shift
Hear and talk on a phone head/hand set
Successfully pass a criminal background check

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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