On-Site IT Service Specialist

The Opportunity

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We are seeking a motivated and enthusiastic On-Site IT Service Specialist in our CMC Factory Dilovasi/KOCAELI to join our team.

In this role, you will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face the customer on behalf of other IT functions. You will provide Desk Side Support to IT users, for all IT matters requiring physical intervention.

How you'll make an impact

• Resolve IT issues requiring physical intervention and provide desk-side support for end users, meeting rooms, and collaboration areas and active participation in Global/Local projects whenever needed.
• Prepare and deliver computers in a ready-to-use state, ensuring proper setup for IT users.
• Offer ad-hoc training on common IT matters and assist users with self-service tools when needed.
• Manage physical stock of devices and accessories, update CMDB, and perform regular hardware inventory checks.
• Coordinate device shipments using local logistics providers and manage warranty cases with OEM vendors.
• Follow OSS governance, procedures (Runbook, SOPs, knowledge articles), and ensure adherence to internal and external regulations.
• Work onsite full-time at the assigned factory, monitor computer rooms (temperature, cabling, functionality), host third-party technicians, and identify/report risks affecting OSS service quality.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

• Bachelor's degree in computer engineering, MIS, Electric & Electronics Engineering or related departments.
• 3- 5 years of professional experience in IT support
• Experience in ServiceNow
• Have a proactive and solution-oriented mind-set and could work independently and self-driven.
• Proficiency in both spoken & written English and Turkish is must.

More About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out.For this role, depending on grade and experience, we offer the following employee benefits;

Access to a comprehensive wellbeing program,

Private health insurance,

*Transportation allowance

Apply now

Current employees apply here

Client-provided location(s): İzmit, Turkey

Job ID: Hitachi_Energy-JID3-167386

Employment Type: FULL_TIME

Posted: 2025-11-27T23:33:54