IT Project Manager - ServiceNow

Opportunity

Join the Service Integration Team as an experienced Project management professional to support the growth of the Project management function and to deliver ServiceNow related projects within the Service Integration Portfolio.

In this role you will collaborate with cross-functional teams and stakeholders from various functions/business units to manage projects which align with business objectives and priorities.

How you will make an impact

• Lead end-to-end projects using both waterfall and agile methodologies.
• Manage all project aspects, including budgeting, prioritization, estimation, resource allocation, and timelines to ensure on-time delivery.
• Translate business requirements into technical specifications and maintain clear stakeholder communication.
• Develop and maintain project plans aligned with business objectives and value.
• Coordinate collaboration and communication with internal teams and external suppliers.
• Identify, assess, and manage project risks and issues, escalating when necessary.
• Prepare and deliver accurate project status reports.
• Ensure compliance with Hitachi Energy delivery methodology, including project controls and gate model.
• Monitor budgets and forecasts, controlling expenses and variations while driving process improvements and promoting best practices.

• Minimum 5+ years of experience in IT Project Management
• PMP or Agile certifications (e.g., PSM I, CSM) are highly desirable
• Proven experience delivering ServiceNow projects
• Strong knowledge of project methodologies, processes, reporting tools, and risk management
• Excellent communication and people skills: team building, motivation, facilitation, and conflict resolution
• Ability to manage multiple concurrent projects in a matrixed environment
• Familiarity with Agile frameworks (SCRUM, Kanban, SAFe), Lean Six Sigma (DMAIC), and ITIL V3/V4
• Comfortable working in a matrixed organization, navigating ambiguity and change, and collaborating effectively with remote teams across multiple time zones.