Customer Support Specialist

The opportunity
We are a small team working closely together to take care of our customers. You will be part of a group of tender manager and customer support specialist for our High Voltage Business Unit within Front End Sales in Sweden. In your day to day working life you will also have the support from the cross-business-unit customer service team.

High Voltage business unit develop, manufacture and market high voltage products for HVAC and HVDC systems, such as surge arresters, breakers, gas insulated switchgear, instrument transformers, capacitors, cooling systems and cable accessories.

"Why work with us? Because we work to make the world a little bit greener every day, because we are a great team and because we want to work with you that are open minded, responsible and that likes to learn something new every day!" - Johanna Dahlberg, Market Manager, High Voltage Products

How you'll make an impact

• Efficiently manage the entire customer order process, ensuring smooth and timely delivery.
• Serve as the primary point of contact for customers, addressing and escalating order-related issues as needed.
• Collaborate with Sales, Operations, Supply Chain, and other internal and external teams to resolve customer issues. Coordinate with After-Sales Service and Spare Parts teams to ensure customer satisfaction.
• Contribute to the continuous improvement of our processes, working closely with your team to identify and implement enhancements.
• Engage with factories and teams around the world, gaining valuable experience and insights from different countries and cultures.

• You have a strong customer orientation and a knack for solving problems efficiently.
• Demonstrated ability to work well in a team and communicate effectively.
• You possess a strong sense of responsibility and accountability.
• Previous experience within order management and/or high voltage business is a strong advantage.
• An academic degree in a relevant field is beneficial.
• A few years of experience in similar roles will set you up for success.
• Fluency in English and Swedish is required for this role, both written and spoken.

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• More benefits could be connected to this specific role