Customer Support Specialist
Career opportunities in Europe
Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all. We are able to deliver on this great promise because we have great people who everyday work and innovate collaboratively across the globe.
As an employer, we operate in 90 countries with 45,000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.
Embrace Diversity and Innovation!
Hitachi Energy's Grid & Power Quality Solutions and Service global product group is a world-leading provider of grid connections and power quality solutions that enable our customers to build a more sustainable, flexible and secure energy system. We leverage our long-standing technology leadership, vast integration expertise, huge installed base and global footprint to provide our customers with life-cycle value solutions at the lowest risk. Our customers are in the utility, renewables, industry, transportation, data centers and infrastructure sectors.
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Our business in Europe has more than 1,000 skilled professionals focused on critical areas of expertise and is present in 16 countries.
At Grid & Power Quality Solutions and Service business in Europe (HBUEU), diversity drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility.
Join Our Team!
Role Purpose
The Customer Support Specialist will support our team by handling administrative tasks, order processing, and procurement, while gradually taking on direct customer interaction. This role is key to ensuring flexibility and continuity across our small team, which manages large and medium-sized technical projects, service projects, and direct order handling.
Key Responsibilities
- Support project managers in delivering large and medium-sized technical projects.
- Handle administrative tasks such as order creation, invoicing, and documentation.
- Coordinate and follow up on procurement activities.
- Assist with service projects and direct order handling.
- Gradually take responsibility for customer communication and relationship management.
- Ensure processes and tasks are well-documented to enable team flexibility.
Qualifications
- Experience in project administration or project management, preferably in a technical environment.
- Financial knowledge
- Knowledge of order processing and financial follow-up.
- Advantage: experience with electrical or automation projects.
- Strong IT skills (ERP systems, MS Office).
Competencies & Personal Attributes
- Structured and detail-oriented.
- A strong team player who thrives in a small, dynamic team.
- Excellent communication and interpersonal skills.
- Flexible and eager to learn new areas.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.