Customer Support Specialist (Night Shift)

Customer Support Specialist (Night Shift)

Support | South Jordan, UT

OVERVIEW

HireVue has an exciting opportunity for a passionate Customer Support Specialist to join our amazing and high-performing team. We are looking for incredibly talented customer service professionals who are committed to providing the best possible customer experience through each interaction.

The ideal person will have been a top performer in every position they have held. Someone with a positive, happy attitude that is anxious to serve customers every day. This is an extraordinary position for someone who is looking to work overnight.

Responsibilities

  • Resolve customer and candidate issues via phone, email, and chat.
  • Complete projects assigned by the support manager.
  • Identify, research, and resolve customer issues using the HireVue system.
  • Follow-up on customer inquiries not immediately resolved.
  • Complete call logs and reports.
  • Recognize, document and alert the supervisor of trends/ issues in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.

Requirements

Required Qualifications

  • Excellent interpersonal communication skills and a friendly demeanor.
  • Excellent reading and writing skills with the ability to accurately type at least 40+ words/minute.
  • Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems.
  • 2+ years in a customer service role; experience in a technical support role preferred.
  • Strong problem solving skills and resourcefulness. If you don’t know how to do something, you’ll do whatever it takes to figure it out.
  • Flexible schedule (we provide 24/7 customer support).

Bonus Points:

  • Experience with Salesforce or another CRM.
  • Experience communicating with customers through multiple channels (phone, email, chat).
  • Content writing or reporting experience

Benefits

What’s in it for you?

  • Competitive Hourly Wage
  • Quarterly Bonuses
  • Great medical, dental, and vision benefits
  • Casual and fun culture
  • Tuition Reimbursement
  • 401k match eligibility
  • Great team to work with
  • Flexible work environment

Check us out at HireVue.com and VueNation.com


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