Customer Support Specialist (Night Shift)

Customer Support Specialist (Night Shift)

Support | South Jordan, UT

OVERVIEW

HireVue has an exciting opportunity for a passionate Customer Support Specialist to join our amazing and high-performing team. We are looking for incredibly talented customer service professionals who are committed to providing the best possible customer experience through each interaction.

The ideal person will have been a top performer in every position they have held. Someone with a positive, happy attitude that is anxious to serve customers every day. This is an extraordinary position for someone who is looking to work overnight. Believe us when we tell you that this is not a typical Customer Support job.

Responsibilities

  • Resolve customer and candidate issues via phone, email, and chat.
  • Complete projects assigned by the support manager.
  • Identify, research, and resolve customer issues using the HireVue system.
  • Follow-up on customer inquiries not immediately resolved.
  • Complete call logs and reports.
  • Recognize, document and alert the supervisor of trends/ issues in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.

Requirements

Required Qualifications

  • Excellent interpersonal communication skills and a friendly demeanor.
  • Excellent reading and writing skills with the ability to accurately type at least 40+ words/minute.
  • Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems.
  • 2+ years in a customer service role; experience in a technical support role preferred.
  • Strong problem solving skills and resourcefulness. If you don’t know how to do something, you’ll do whatever it takes to figure it out.
  • Flexible schedule (we provide 24/7 customer support).

Bonus Points:

  • Experience with Salesforce or another CRM.
  • Experience communicating with customers through multiple channels (phone, email, chat).
  • Content writing or reporting experience

Benefits

What’s in it for you?

  • Competitive Hourly Wage
  • Quarterly Bonuses
  • Great medical, dental, and vision benefits
  • Casual and fun culture
  • Tuition Reimbursement
  • 401k match eligibility
  • Great team to work with
  • Flexible work environment

Still not sure if HireVue is right for you? Follow our Snapchat to get the full scoop.

Screenshot our Snapcode or find us at vuenation


Meet Some of Hirevue's Employees

Mark N.

Founder & Chief Customer Officer

Mark oversees the output, productivity, and overall success of every individual employed at HireVue. It’s his personal aim to create company growth through employee success.

Chanta’l B.

Customer Success Consultant

Chanta’l works with HireVue’s top strategic partners, providing the tools and resources they require to find successful ways to utilize the company’s platforms and products.


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