Hinge Health

Client Success Manager (Remote)

3+ months agoUnited States

This role is open to remote workers within the United States

Hinge Health is building the world's most patient-centered Digital Musculoskeletal (MSK) Clinic™. It is now the leading Digital MSK Clinic, used by four in five employers and 90% of health plans with a digital MSK solution. Hinge Health reduces MSK pain, surgeries, and opioid use by pairing advanced wearable sensors and computer vision technology with a comprehensive clinical care team of physical therapists, physicians, and board-certified health coaches.

The company launched a nationally accessible Women's Pelvic Health program to address the unique MSK needs of women. Hinge Health's HingeConnect integrates with 1 million + in-person providers and enables real-time interventions for elective MSK surgeries, driving proven medical claims reduction. Available to millions of members, Hinge Health is widely trusted by leading organizations, including Land O'Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon.

In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.

The ideal candidate is excellent at building relationships, managing the demands of a full book of business, and knows how to effectively communicate with internal and external stakeholders (e.g. clients, consultants, health plans, cross-functional partners, etc). We are looking for an individual who can effectively balance their client needs with internal resources to drive high customer satisfaction year after year.

To Learn more about our company & culture please visit:

http://www.hingehealth.com & https://www.hingehealth.com/diversity-equity-and-inclusion/

#LI-MF1

WHAT YOU'LL ACCOMPLISH

    • Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients
    • Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)
    • Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests
    • Product expansion: Ensure your clients are offering Hinge Health's full suite of products to maximize member impact

WHAT WE'RE LOOKING FOR

    • Relationship-building: Able to build relationships at all levels as a trusted & respected thought-partner
    • Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
    • Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
    • Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships.
    • BONUS POINTS: (Not Required)
    • Experience at a high-growth company and understand the associated challenges
    • Have an understanding of employee benefits, digital health, and the startup work environment
    • Data integration proficiency, advanced Excel knowledge and skills

WHAT YOU'LL LOVE ABOUT US

    • Competitive compensation with meaningful equity
    • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
    • Flexible PTO
    • FSA/HSA accounts
    • Family & fertility benefit through Maven Clinic
    • 401K match
    • 3 months paid parental leave
    • Professional Development budget
    • Quarterly lifestyle benefit to use towards WFH equipment & fitness
    • Generous mental health stipend
    • Work from home policy
    • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company's lifecycle

Pursuant to State Fair Pay Act, below is a summary of compensation elements for this role at the company if based in the following locations:

Colorado Salary Range: $76,200 - $95,200

New York Salary Range: $76,200 - $95,200

New York City Salary Range: $89,600 - $112,000

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We want to make you aware that there continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real HR employees and sending fictitious job offers to applications in a scheme to obtain sensitive information.

Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center.

If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com.

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Hinge Health is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your Recruiter and we'll work with our accommodations team to evaluate your request.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Client-provided location(s): United States
Job ID: HingeHealth-1057534612

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