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Senior Safety Specialist

3+ months agoCairo, Egypt
The primary job of a Senior Safety Specialist is to address customer safety, anti fraud issues and resolve them in a timely and efficient manner. He/she will interact with customers on a variety of channels and ensure that all valid customer concerns are being dealt with immediately, as well as streamlining the reporting and handling process.


- Proactively protect our ecosystem, prevent fraudulent activity
- Review and investigate reports of potential violations Work closely with the rest of the community team, PR, and Legal
- Work with product teams to enforce Match Group Safety guidelines and Anti-Fraud guidelines in the Hawaya app.
- Work on critical safety and anti-fraud incidents reported by users or proactively moderated by the care teams, and work with stakeholders to ensure resolution of incidents.
- Contribute to building the team and the organization for long term success


- Strong command of English language;
- Minimum 3 year of experience in safety related roles;
- Strong user empathy;
- Attention to details
- Analytical thinking;
-Strong stakeholder management skills.
Why Hawaya?

We are an international organization that guarantee you a global exposure working with the best talents world wide.

- Very competitive salaries, top working environment, coaching and multiple travels to US & Paris.
- Very friendly & casual work environment.
- Solid Learning and Development Programs
- Unlimited vacations
- Work-Life Balance through our Flexible working hours & Work from home options
- Ownership Based Attendance
- Unique perks & benefits.

Work Location: Greek Campus, Abdeen.
Offices are based in Cairo, Paris and NYC.

Is it a match?
Job ID: ab0f67eb-a92b-47c5-aacf-2c4123f4994b