Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
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We are seeking a highly organized and proactive Content Operations Manager to join our team. In this role, you will be at the center of coordinating the seamless delivery of content across multiple teams, ensuring that every piece of content is delivered on time and meets our high standards.
You will work closely with SEO, Editorial, Engineering, Design, Legal, and Product teams to manage content operations for the Hims.com and Forhers.com websites, including our blogs, mobile apps, Google Shopping pages, paid landing pages, and more. Your primary responsibility will be to ensure that new designs and technical requirements are communicated and delivered early enough to avoid delays, and to coordinate necessary content and prevent duplicate efforts by content producers. You will search for and surface opportunities for efficiency and quality improvements. You should be process-oriented, efficiency-focused, and able to manage multiple stakeholders with direct and clear communication.
The ideal candidate thrives in a collaborative environment, excels at managing cross-departmental workflows, and is committed to delivering efficient, high-quality web experiences that drive organizational success.
You Will:
- Serve as the coordinator for new content requests—work across Engineering, Content, Product, Legal, Clinical, and Marketing to route requests as needed and get input from stakeholders
- Serve as project manager coordinating across Engineering, Marketing, and Product to create self-serve modules that work for all stakeholders and enhance our Content Management System for web production
- Identify and push for consistency and uniformity across content, and surface design changes and updates that are necessary for individual pieces of content
- Guide the design, development, testing and deployment of new features and enhancements to the CMS, as well as seeking feedback from internal stakeholders to surface opportunities to make our CMS more self-serve
- Seek out and surface opportunities for efficiency and quality improvements in the way we produce and deliver content
- Manage short- and long-term content publication, including regular, weekly content updates as well as those for new product launches
- Configure A/B testing to validate content enhancements and optimizations to our websites and mobile apps
- Manage weekly app content curation to drive repeat app usage
- Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
- Assist with the management of the content architecture, and placement of content in the user experience.
- Serve as the main point of contact with our content management vendors (mainly Contentful) and stay up to date on their capability improvements
You Are:
- Knowledgeable of Contentful or a similar content management system (CMS), with advanced proficiency in content publishing, editing, and administration. Able to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
- Organized and efficient, with strong project management, problem solving and analytical thinking skills
- Familiar with project management & collaboration tools such as Confluence, JIRA, Slack and Monday.com to track progress, and collaborate with team members effectively
- Able to work quickly and collaboratively on technical projects, and provide an informed perspective on web best practices
- Capable of driving alignment among cross-functional teams and pushing back when needed
- Comfortable balancing numerous priorities and demands
You Have:
- 5+ years of web publishing, content operations, and content management experience (Contentful strongly preferred)
- Experience collaborating with development teams
- Understanding of SEO principles
- Excellent written and verbal communication skills
- Attention to detail and commitment to producing high quality work
- Ability to work efficiently in a collaborative, fast paced environment
- Experience with web user experience (UX) a plus
- Experience with Growthbook or another A/B testing platform is a plus
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
#LI-Remote
Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.