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Hilton

Manager, Channel Analytics

Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance.

What will I be doing?

The Analytics team serves as internal consultants to key functions across the business, including Hilton's Customer, Marketing, Digital, and Revenue and Sales organizations, with specialized support for the executive leadership team. The team consists of both embedded authorities (like this role) who serve as strategic advisors to key partners and technical experts who are proficient in Tableau, R, SAS and MicroStrategy. The team is fully integrated within the business functions in order to ensure close partnerships and to effectively measure and drive company performance.

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Collaborating with the Senior Manager, the Manager will support the Customer Channel organization business partners. Using advanced analytics tools and technology, you will deliver key actionable insights to support data driven decisions regarding revenue performance and customer experience.

More specifically, you will:
  • Partner closely with Key Business Partners in Hilton's Customer Channel organization to identify and solve key business problems by using data.
  • Lead key projects that support business partner priorities, gathering needs, developing analytical strategy, conducting analysis, and delivering key observations back to business partners.
  • Develop a robust performance story through in-depth analysis of granular data to identify shifts and drivers of trends in the business.
  • Collaborate with other Analytics teams to understand, communicate, and implement important metrics, analytics, and process standard methodologies across teams.
  • Utilize advanced analytical models and tools to develop forecasts and targets for customer traffic and revenue (Digital, App, Contact Center, Chat etc.)
  • Develop Customer Journey analysis to better understand customer pathways to create a more intuitive, seamless and engaging customer experience.
  • Utilize tools like Adobe Analytics, MicroStrategy, R and Alteryx to access and analyze data.


Job ID: Hilton-COR010PE
Employment Type: Other

This job is no longer available.

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