Transition Coordinator

TransitionCoordinator

JOB DESCRIPTION

Hewlett Packard Enterprise is anindustry leading technology company that enables customers to go further,faster. With the industry’s most comprehensive portfolio, spanning the cloud tothe data center to workplace applications, our technology and services helpcustomers around the world make IT more efficient, more productive and moresecure.

At HPE, you’ll build the future—one bigidea at a time. Ready to unleash your professional potential? You’ll use yourexperience and scientific knowledge to develop, modify, design, and testproducts, software, systems, and processes. And you’ll help drive our growth asa technology leader. If solving the world’s biggest challenges sounds like theright career path for you, read on.

Enterprise Services is one of theworld’s leading services organizations, serving more than 400 of the Fortune500 companies and more than 1,000 businesses and government agencies in 135countries. We help our clients focus their IT investments to better engage withtheir customers, manage risk, tackle the explosion of data, and transition to anew style of IT. Through our seveninterconnected practices, we advise, transform, and advance each enterprise, nomatter where they are in their journey. We also bring the best of HPE togetherto deliver innovative solutions that matter to our clients. Leveraging HPE’sportfolio we offer end-to-end solutions for today’s IT environments.

For more than 50 years, we have built astrong reputation of industry expertise and delivering the best clientexperience in the industry. Our clients rely on HPE Enterprise Services as apartner they can trust to deliver mission-critical services and value to theirenterprise.

TransitionCoordinator (TC)

The Transition Coordinator (TC) is responsible forProject Management of Service Transition on-boarding projects. The TC is alsoresponsible for uploading and/or configuring data within Managed Servicesupport systems. The TC drives the project(s) through the complete lifecycleand ensures complete and successful Service Transition.

Responsibilities:

Responsible for all Project TransitionActivities

Ensures that approved methods, processesand tools are consistently followed using HP’s and/or Avaya’s documentedservice transition methodology.

Accountable for meeting project scheduleand results as well as for the customer satisfaction and the quality of thetransition activity.

Establishes and manages transitionproject plan, including the development schedule, delivery schedule, andresource requirements.

Report on project progress atestablished intervals to the customer and Avaya APCS management.

Acts as primary interface with thecustomer on issues regarding the project schedule and deliverables. Ensuresweekly customer reviews are held to review progress and mitigate project risks.

Oversees change management process toensure all scope changes are documented, communicated and priced as needed

Proactively manages program escalationof issues to the appropriate organizations.

Review MATRIx Client records andtechnical onboarding to confirm product enablement of all CIs

Confirm plan of record for transition ofall Custom Applications, or development of new Custom Applications

Confirm plan of record for all ThirdParty and Dev Connect solutions

Ensures lessons learned are documentedand communicated via established PMO methodology

Understands the different Servicespurchased by the customer and work with the customer and internal stakeholdersto ensure the delivery of those specific services

Ensure all project information,documentation and products are correctly identified and stored

Direct technical/personnel resources(AI/STE) to ensure project results-quality, time &cost-effective manner

Performs Extract, Transform and Load(ETL) on data for Service Transitions projects::

Extracts data from outside sources

Transforms it to fit operational needs,which can include quality levels

Loads it into the end target (database,operational data store, data mart or data warehouse)

Configures “data” with Managed Servicesupport systems and tools (e.g. ESP and MATRIx):

CMDB data

SLAs

Billing and Ordering data

Customer notification information

Troubleshoots related issues as requiredto ensure proper uploading into target support system

Manages/Drives vendors in the properconfiguration of elements that can’t be configured by TC team

Performs testing of configured data andcoordinates testing performed by Service Transition Engineers on configuredelements prior to declaring element as ready for Day2 support

Supports Service Transition Engineer(STE) on the configuration of MATRIx and ESP data to bring a customer into AOSmanagement

Provide training to colleagues relatedto new tools or technologies used to perform job responsibilities; create jobaids and documentation as required

Recommends solutions to enhanceprocesses and tools for the purpose of reducing time and cost associated withon-boarding customers

Provide support and projectaccountability for successful deployment of Service Transition activities tomeet expectations and business commitments.

Support other projects and processimprovements as required by needs of the business.

About the candidate

Required

Education / Experience:

Required:

Bachelor’sDegree with 3 to 5 years or more of related technical and project management experience,or an equivalent combination of education and work experience.

Preferred:

High levelknowledge of LAN technologies

PMP Certification or equivalent.

ITIL® Foundation certification

Knowledge of Avaya Unified Communicationsand Contact Center solutions is considered a major plus

Expected Attributes (All are required):

Must be able to communicate effectivelyin English with all customers and stakeholders. Mandatory requirement

Must be able to manage projectswith little or no supervision..

Candidate must be have the ability tooperate in a fast paced environment undergoing tremendous change

Candidate must operate extremely wellunder pressure

Do everything as a team player, striveto learn, provide feedback, and share your knowledge

Self sufficient, self starter, work withlimited supervision

Be creative, collaborative, andinnovative, drive solution’s, utilize technical skills

Exercise business acumen, be customerfocused

Workswell both alone or in a team setting

Stronganalytical skills

Strong organizational skills.

Strong verbal, written and presentationcommunication skills.

Ability to maintain an appropriaterelationship with clients, make adjustments within constraints set to achievethe optimum results.

Conflict& Crisis Management skills

Hewlett Packard Enterprise Values:

Partnership first: We believe in thepower of collaboration – building long term relationships with our customers,our partners and each other

Bias for action: We never sit still – wetake advantage of every opportunity

Innovators at heart: We are driven toinnovate – creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexibleworking hours, a competitive salary and shared values, make Hewlett PackardEnterprise one of the world´s most attractive employers. At HPE our goal is toprovide equal opportunities, work-life balance, and constantly evolving careeropportunities.

If you are looking for challenges in apleasant and international work environment, then we definitely want to hearfrom you. Apply now below, or directly via our Careers Portal atwww.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers


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