Technical Support Engineer Avaya

  • TechnicalSupport Engineer Avaya

JOBDESCRIPTION

HewlettPackard Enterprise is an industry leading technology company that enablescustomers to go further, faster. With the industry’s most comprehensiveportfolio, spanning the cloud to the data center to workplace applications, ourtechnology and services help customers around the world make IT more efficient,more productive and more secure.

At HPE,you’ll build the future—one big idea at a time. Ready to unleash yourprofessional potential? You’ll use your experience and scientific knowledge todevelop, modify, design, and test products, software, systems, and processes.And you’ll help drive our growth as a technology leader. If solving the world’sbiggest challenges sounds like the right career path for you, read on.

EnterpriseServices is one of the world’s leading services organizations, serving morethan 400 of the Fortune 500 companies and more than 1,000 businesses andgovernment agencies in 135 countries. We help our clients focus their IT investmentsto better engage with their customers, manage risk, tackle the explosion ofdata, and transition to a new style of IT. Through our seven interconnected practices, we advise, transform, andadvance each enterprise, no matter where they are in their journey. We alsobring the best of HPE together to deliver innovative solutions that matter toour clients. Leveraging HPE’s portfolio we offer end-to-end solutions fortoday’s IT environments.

For morethan 50 years, we have built a strong reputation of industry expertise anddelivering the best client experience in the industry. Our clients rely on HPEEnterprise Services as a partner they can trust to deliver mission-criticalservices and value to their enterprise.

TechnicalSupport Engineer Avaya

The Engineer serves as a Tier 1& 2 Avaya Converged Technologies Engineer. This will involve Supporting andmaintaining the entire Avaya converged network and the adjuncts associated to TDM/VOIPtechnologies Avaya/Red Voice/IP Engineer to provide Support services,Break/Fix, MACD and Administrative support..

Candidate will possess a broadtechnical knowledge of analog, digital and VoIP voice services; IP networking;and data service provision. Require an Avaya Voice Engineer withextensive Avaya Aura product know.

Candidate will be highly experiencedin providing excellent customer service and problem escalation/resolution.

Responsabilities

Proficient inmaintenance of Avaya communication systems including IP/SIP Systems, TDM basedtechnologies and converged technologies

Provides customerwith remote support regarding Avaya Aura Communication Manager, Avaya SessionManager, Avaya System Manager, MediaServers; G650, G450, G4430 MediaGateways, IP Office, Avaya provisioning software and IP networking.

Provides customerwith remote support regarding AES, VoicePortal, CMS, Experience Portal

Ability todiagnose trouble on T-1 circuits; ISDN/PRI, ISDN/BRI, E&M TIE, DID

Ability totroubleshoot IP/SIP telephony issues

Ability to supportvarious IP and SIP end points and trunks

Work withengineers to troubleshoot complex customer issues involving VOIP and otherconverged technologies

Troubleshootconnectivity issues to peripheral/adjunct equipment such as CMS/IR/VoicePortal/EMMC/AES /Avaya Aura Conferencing.

Understanding of Call Centers; able to edit vectors toadjust Call Center productivity

Interface with other vendors ie Carrier Service providers,3rd party manufacturers

Repairs and troubleshoots customer service orders

Performs moves, adds and changes for customers when needed

Provides high level of customer service when responding to acustomer request or fulfilling project requirements

Ability to work effectively with co-workers and fulfillcustomer requests

Ability to clearly define and explain technical issues

Will be required to be on call Willing to learn newtechnologies and new product

Professional English language skills are required; written,spoken and comprehension skills Able to work in a global team environment

About thecandidate

Required

Bachelors degreein a technical field; Telecommunications, Electrical Engineering, ComputerScience, or equivalent related technical experience.

1-3 years minimumworking with Avaya related products and services

Advancednetworking experience with IP and SIP applications

Ability totroubleshoot network and assign IP addresses

Voice Messaging;Avaya Aura Messaging, Modular Messaging

Extensive systemadministration experience in Avaya technology on the following platforms:Communication Manager, Session Manager, System Manager, AES, CMS,

Modular Messagingand Vector routing

A generalunderstanding or experience in voice platform peripherals and how they connectto voice infrastructure (such as IVR, CTI, Dialers, call recording and othervoice applications)

Strongcommunication skills required

Understanding ofQoS (Quality of Service) and the OSI model

Strong knowledgeof Operating Systems Linux and MicrosoftWindows familiarity with command Line

Knowledge in DataBases Manage, Language programming (optional)

Understanding ofAVAYA product line and related technology

Keywords

VOICE, IPtelephony, SIP and Nortel company

HewlettPackard Enterprise Values:

Partnershipfirst: We believe in the power of collaboration – building long termrelationships with our customers, our partners and each other

Bias foraction: We never sit still – we take advantage of every opportunity

Innovatorsat heart: We are driven to innovate – creating both practical and breakthroughadvancements

What do weoffer?

Extensive socialbenefits, flexible working hours, a competitive salary and shared values, makeHewlett Packard Enterprise one of the world´s most attractive employers. At HPEour goal is to provide equal opportunities, work-life balance, and constantlyevolving career opportunities.

If you arelooking for challenges in a pleasant and international work environment, thenwe definitely want to hear from you. Apply now below, or directly via ourCareers Portal at www.hpe.com/careers

You can alsofind us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers


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