Technical Support - Customer Engagement Center

Technical Support - Customer Engagement Center

Job Description:

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

The IT industry is changing. Simplicity, agility, and higher levels of value-to-cost are integral to the success of businesses around the globe. Supporting our global workforce with technology and infrastructure solutions, our internal IT team is a showcase for HPE Technologies. Working for HPE IT places you at the cutting edge of Cloud, Big Data, Security, Mobility and Data Center transformation.

Customer Engagement Center Technical Support

ESSENTIAL JOB DUTIES

  • Understand and follow process documentation.
  • Desktop / Laptop Troubleshooting and Repair
  • Printer (Inkjet & Laser) Troubleshooting and Repair
  • A/V Equipment Troubleshooting and Repair
  • Provide client networking connectivity support.
  • Audio and Video Conferencing Support
  • Parts Ordering where needed
  • MS Word & Excel reporting
  • Inventory Asset Control
  • Assist and consult with other technicians on various support issues.
  • Provide status updates and reports to Project Lead/Managers.
  • Work independently or as part of a team.
  • Assist users with the following: PC Setup, re-image, hand-load OS , data transfer, application and software installation, hardware repair for various PC and printer systems

SPECIALIZED SKILLS

  • EXCEPTIONAL customer service and communication skills REQUIRED.
  • Display extensive technical skills, including hardware and software application skills
  • Posses an in-depth working knowledge of computer operating systems
  • Effectively rank priorities in effort to solve various complex issues in a fast-paced environment with strong organizational skills.
  • Manage workload under pressure of deadlines, sometimes receiving tasks on short notice
  • Strong attention to detail, resulting in high accuracy with minimal errors.

TRAINING/EXPERIENCE

  • 4 years minimum work experience in a professional office setting
  • 3+ years working as Deskside/Desktop support
  • 3+ experience with Projectors and High-end A/V conference room equipment
  • As required by industry standards, local law, and equipment vendors
  • A+, Net+, Microsoft, certifications preferred, but not required

Job:

Information Technology

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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