Technical Solutions Representative

HPE creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HPE brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

  • Working from a standard protocol, utilizing a documented process to respond to customer issues.
  • Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.
  • Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and iscontinued products, parts, and options, based on customer entitlement (for example warranty)
  • Work is regularly reviewed by Supervisor or Team Lead.

Education and Experience Required:

  • High school education or equivalent.
  • Up to 6 months of prior general experience, or equivalent college level Education, required.

Knowledge and Skills:

  • Articulate in standard written and verbal communication skills.
  • Demonstrated basic experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).
  • Demonstrated knowledge of problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Demonstrated basic experience in a phone based remote role.
  • Familiarity with computer technology.

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