Technical Solutions Analyst

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Services is one of the world’s leading services organizations, serving more than 400 of the Fortune 500 companies and more than 1,000 businesses and government agencies in 135 countries. We help our clients focus their IT investments to better engage with their customers, manage risk, tackle the explosion of data, and transition to a new style of IT. Through our seven interconnected practices, we advise, transform, and advance each enterprise, no matter where they are in their journey. We also bring the best of HPE together to deliver innovative solutions that matter to our clients. Leveraging HPE’s portfolio we offer end-to-end solutions for today’s IT environments.

For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.

Responsabilites:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

  • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS).

  • Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
  • Confident and eager to take on additional more complex tasks

Education and Experience Required:

Engineer or graduate in computer or related career, 1-3 years’ experience in relevant technologies and customer environments. Relevant industry qualification where applicable.

Knowledge and Skills Required:

  • Excellent verbal and written communication skills in English and Spanish language to be supported
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing and peripheral devices
  • Superior customer service skills
  • Phone and remote support experience. E-support experience and knowledge
  • Understand the customer to be an advocated for the customer

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

What do we offer?

“If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers


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