Support center Engineer SAP HANA Service Desk

Support center Engineer SAP HANA Service Desk

Job Description:

Organization

SAP HANA Center of Excellence (CoE) is a part of Customer Solution Center organization in Hewlett Packard Enterprise Technology Services. SAP HANA CoE provides infrastructure solution support on HPE ConvergedSystem for SAP HANA. We have few vacancies for Service Desk in OSS for SAP HANA. Candidate with relevant skills and with an ambition to grow into this job can apply.

Job Positioning

The support for SAP HANA is delivered by CoE in a tightly knit team of worldwide engineers. The applicant needs to be highly Customer Focused and Solutions Oriented having holistic view of customer environments. He/she should be able to demonstrate the ability to work in a globally diverse high performance team providing 24x7 coverage.

Job Description

HPE ConvergedSystem for SAP HANA is an integrated appliance consisting of SAP software, Linux operating system, Serves, Storage and Network switches running mission critical in-memory database. Selected Employee will be aligned to Service Desk function for OSS for SAP HANA CoE; where they are expected to manage, monitor & report events for ConvergedSystem for SAP HANA for aligned customers. They will be supported by other SAP HANA CoE delivery team in their work.

Job Qualification

  • Experience: 3+yrs experience in Technical Support
  • Technical Skills & Exposure:
  • Applicant should have Troubleshooting Skills on one or more technologies – Linux OS/Servers/SAN/Storage/Networking
  • Applicant with experience/exposure to managing databases; any exposure to ConvergedSystem; Exposure to Service Desk Operations will have added advantage
  • Commitment and attitude to deliver high quality solution support
  • Ability to Work in Shifts to provide 24 X 7 support
  • Excellent written and verbal communication skills in English

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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