Software Delivery Engineer

The successful candidate will join a highly skilled team of Software Delivery engineers providing technical Infrastructure support to Central and Regional UK Government users. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have second/third line support background, and have good customer service and communication skills

Description of Role

  • Management of software changes within associated application delivery solutions (SMS, HPCA, App-V, Citrix Xenapp, Appsense).
  • Distribution & Activation of software applications / patches / hotfixes. Targeting Workstations, Laptops, windows Servers SMS, HPCA, MSI installation.
  • Creation and management of Citrix PVS managed Gold build images.
  • Manage the control of software application pilots & regressions as part of the distribution process where necessary.
  • Generation of software distribution & installation status reports.
  • Perform system health checks, status monitoring of SMS, HPCA, App-V, Citrix, Appsense hierarchy
  • Attend relevant release meetings as required.
  • Establish complete and accurate documentation of Local work instructions as required.

Role Specific Technical Skills

  • HPCA
  • Microsoft SCCM/SMS 2003
  • Windows Deployment Server
  • SQL Awareness and basic T-SQL ability
  • Active Directory & Domain Architecture
  • DHCP & DNS awareness
  • App-v 4.6
  • Appsense DesktopNow
  • Citrix XenServer, XenApp, XenDesktop
  • VB Scripting Skills / Powershell awareness and/or scripting ability

Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

Essential Knowledge and Skills Required:

  • Working knowledge and usage of software delivery and image deployment technologies (HPCA/SCCM/SMS).
  • Working knowledge of AppSense (Environment Manager, Application Manager, User Personalization)
  • Citrix Xenapp 5 and Citrix Xenapp 6.5 configuration and end user support.
  • Desktop and Server based OS knowledge (Win7 / W2K3 / W2k8 etc)
  • General Networking awareness associated with standard 2nd / 3rd line desktop support exposure.
  • Understanding of Microsoft AD managed domains and associated services e.g. DNS, DHCP
  • Understanding of technology within in direct responsibility
  • General understanding of related technologies
  • Customer Service
  • Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve
  • Candidates should be UK national, no dual nationals should apply

Desirable skills and knowledge/certifications

  • Any Microsoft/Citrix/VMWare/Appsense certification
  • VMware / HPCA / App-V / SCCM

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