Site Operations Analyst
As a Site Operations Analyst you will be required to provide operational expertise in relation to Site IT Operations, Infrastructure, Applications, Services and related services at the clients location in line with the client and HPE current best approach, leveraging global standards for installations and configurations and advocates the use of the CLIENTs approved globally standard tools.
To provide local site IT knowledge driven input into the specified service scope, monitors service delivery performance and compliance with high focus on quality, standards, operational and excellence and delivery on time, right first time.
Interface with client, client partner personnel and represent the interests of the local CLIENT business in such discussions, has strong verbal and written skills in local language and is able to communicate using non-technical business English, free of jargon.
The ability to communicate across a broad span of organizational levels is essential, as is the ability to adjust style to circumstance and audience. Must maintain a high level of client satisfaction by ensuring clear business and technical solution alignment, clarifying client needs and ensuring that they are met.
Demonstrates skills and techniques which are aligned with the Information Technology Infrastructure Library (ITIL) and is able to represent the local client business and the client global operational functions in areas such as install/DE install, change, incident, problem management and to be able to communicate business related issues and impacts in when such situations arise.
Education & Experience
1) Should have experience of the client’s operating, business and technology environment, over 2 years or more experience.
2) Career experience of multi-national organizations with a broad portfolio of products, preferably the consumer products marker.
3) Ideally educated to degree level in a related discipline such as a computing or business diploma, or is able to demonstrate operating experience in similar environments for at least 3 years.
4) Must be able to communicate fluently in English
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