Service Desk (TS/SCI FS POLY Clearance)
Hewlett Packard Enterprise is a leading global technology services provider delivering business solutions to its clients. Hewlett Packard Enterprise delivers the industry’s broadest portfolios of information technology, applications and business process outsourcing services to clients in the manufacturing; financial services; healthcare; communications, media and entertainment; energy; transportation; and consumer and retail industries; and to governments around the world.
Responsibilities include Unix/Windows/Vista Technician : Local and remote system administration support, system maintenance, installation and configuration of Unix Sun Blade and Windows workstations; Updating Unix NIS Master and Displayback servers; Troubleshooting problems and applying resolutions for 24×7 SLA customer base, SLAs that are due the next business day, and escalated tickets; Resolving desktop problems and service requests locally in the extended Ft. Meade campus and remotely using tools such as SMS, Remote Desktop connection, etc.; Installing software remotely via Marimba; Creating and modifying Groups and Distribution Lists via DRA; and Following up to ensure completion of work within SLA timeframes.
Governments turn to Hewlett Packard Enterprise for the mission-focused experience to help reduce costs, streamline processes and operate more efficiently, while improving the quality and value of the services they provide. Our deep experience in the public and private sectors has enabled us to deliver substantial results for a variety of government organizations.
Must meet contract level requirements for appropriate position. In addition, must have technical background in diverse operating systems (Unix/Windows/Vista), hardware platforms, and software packages.
Unix knowledge and troubleshooting (Solaris 2.6 and 2.8); Unix server knowledge; Familiarity with the Sun Secure Global Desktop environment; Familiarity with Remedy ARS; Familiarity with Marimba and DRA; Computer hardware architecture knowledge; Data/Information architecture; Software installation and troubleshooting; MS Exchange knowledge and troubleshooting; Use and administration experience with MS Office Applications, Active Directory, and Network and Internet Applications.
Must possess good communication and customer service skills; and must be a team player.
(Eve shift, Saturday thru Tuesday 1pm -11pm CST)
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