Service Desk Specialist

Service Desk Specialist

Job Description:

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on "Converged Infrastructure". The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

SAP HANA Center of Excellence (CoE) is a part of Customer Solution Center organization in Technology Services. SAP HANA CoE provides infrastructure solution support on HP Converged System for SAP HANA. We have few vacancies for Service Desk in OSS for SAP HANA. Candidate with relevant skills and with an ambition to grow into this job can apply.

Job Positioning:

The support for SAP HANA is delivered by CoE in a tightly knit team of worldwide engineers. The applicant needs to be highly Customer Focused and Solutions Oriented having holistic view of customer environments. He/she should be able to demonstrate the ability to work in a globally diverse high performance team providing 24x7 coverage.

Job Description:

HPE Converged System for SAP HANA is an integrated appliance consisting of SAP software, Linux operating system, Serves, Storage and Network switches running mission critical in-memory database. Selected Employee will be aligned to Service Desk function for OSS for SAP HANA CoE; where they are expected to manage, monitor & report events for Converged System for SAP HANA for aligned customers. They will be supported by other SAP HANA CoE delivery team in their work.

Job Qualification:

Experience: 3+yrs experience in Technical Support

Technical Skills & Exposure:

Applicant should have Troubleshooting Skills on one or more technologies – Linux OS/Servers/SAN/Storage/Networking

Applicant with experience/exposure to managing databases; any exposure to Converged System; Exposure to Service Desk Operations will have added advantage

Commitment and attitude to deliver high quality solution support

Ability to Work in Shifts to provide 24 X 7 support

Excellent written and verbal communication skills in English

Education: Any Degree

Hewlett Packard Enterprise Values:

Partner. Innovate. Act.

We live by three core values that drive our business.

Simplified, we are good partners, great innovators and we make things happen.

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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