Service Desk Leader (TS/SCI CI Polygraph Clearance Required)

Hewlett Packard Enterprise is a leading global technology services provider delivering business solutions to its clients. Hewlett Packard Enterprise delivers the industry’s broadest portfolios of information technology, applications and business process outsourcing services to clients in the manufacturing; financial services; healthcare; communications, media and entertainment; energy; transportation; and consumer and retail industries; and to governments around the world.

Governments turn to Hewlett Packard Enterprise for the mission-focused experience to help reduce costs, streamline processes and operate more efficiently, while improving the quality and value of the services they provide. Our deep experience in the public and private sectors has enabled us to deliver substantial results for a variety of government organizations.

Hewlett Packard Enterprise has an upcoming need in our US Public Sector National Security Segment for a Service Desk Leader in Herndon, VA.

Job Description:

Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard HPES IT process methodology (such as ITIL and ITSM). Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

Requirements:

  • TS/SCI CI Polygraph Clearance
  • Bachelor’s Degree
  • 12 years of experience
  • Must be able to work with business functions, geographies and focused solutions
  • Strong written skills and real experience of working in key business relationships
  • Ability to handle most unique situations
  • DoD 8570
  • ITIL V3 intermediate, expert preferred

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