Service Design Lead (TS/SCI CI Polygraph Clearance Required)

Hewlett Packard Enterprise is a leading global technology services provider delivering business solutions to its clients. Hewlett Packard Enterprise delivers the industry’s broadest portfolios of information technology, applications and business process outsourcing services to clients in the manufacturing; financial services; healthcare; communications, media and entertainment; energy; transportation; and consumer and retail industries; and to governments around the world.

Governments turn to Hewlett Packard Enterprise for the mission-focused experience to help reduce costs, streamline processes and operate more efficiently, while improving the quality and value of the services they provide. Our deep experience in the public and private sectors has enabled us to deliver substantial results for a variety of government organizations.

Hewlett Packard Enterprise has an upcoming need in our US Public Sector National Security Segment for a Service Design Lead in Herndon, VA.

Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Accountable for consistent and significant chargeability levels and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities.

Work in collaboration with the customer, partners, and other internal and external stakeholders to develop a set of strategic service integration artifacts that will define the concept of operations and guiding principles for Services Integration and Management execution. Provide technical management support to team engaged in evaluation of current Service Design processes and documenting new or revised processes, interfaces, and interrelationships. Support the development of the ITSM measurement system and underpinning tools infrastructure. Guide team delivering integrated 1) risk management and 2) customer services support including planning for improvements, development of approved revised processes, tools and integrations, training, implementation and ongoing delivery.


  • TS/SCI CI Polygraph Clearance
  • Bachelor’s Degree
  • 10 years of experience
  • DoD 8570
  • ITIL V3 Intermediate required, expert preferred
  • ITIL certification specifically in Service Design or Planning, Protection and Optimization.

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