Service Delivery Manager

Service Delivery Manager

Job Description:

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Technology Services (TS) guides customers to the New Style of IT by transforming and supporting infrastructure that enables optimal business outcomes. Our vision is to be the undisputed leading provider of Enterprise Technology Services through our constant innovation and customers-for-life mindset. We advise our customers by helping align their IT strategy to business value. We transform their IT landscape and provide a safe journey for our customers on their way to the New Style of IT. We deliver agility and flexibility to our customers, while also ensuring security and stability, reducing risk and delivering unmatched value.

Service Delivery Manager

Responsibilities:

  • Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
  • Plan, direct, and monitor operational/tactical activities of team.
  • Meet business and operation targets.
  • Recruit and support development of direct staff members.
  • Handle customer escalations.
  • Establish relationship with customers and other functional managers.
  • Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
  • Provide coaching and leadership to assigned field technicians.

Job Requirements

Education and Experience Required:

  • Minimum Bachelor's degree in Engineering or Information Technology.
  • More than 10 years of related experience in computer customer support industry with proven managerial abilities desired.

Knowledge and Skills:

  • Thorough understanding of full range of company services.
  • Detailed knowledge of installation and site environmental support solutions.
  • Knowledge of Mission Critical products and services.
  • Thorough knowledge of industry drivers relating to TCE.
  • Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.
  • Update knowledge of IT technologies trends and movement.
  • In depth knowledge of Windows, Linux, HPUX and others operating system.
  • Effective communication with different level both verbal and written.
  • Meticulous with work, excellent customer handling skill and able to work under pressure.
  • Passion to learn while on the job and having continuous improvement mind‐set.
  • Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:

Services

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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