Senior Technical Support Engineer

Senior Technical Support Engineer

Job Description:

Senior Technical Support Engineers

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a "reverse mentoring" program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on "Converged Infrastructure". The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Essential Functions:

  • Energetic team player with excellent customer relationship skills and the ability to maturely and professionally manage and triage customer service issues and escalations.
  • Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation.
  • Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills.
  • Independently diagnosing and resolving networking and performance problems with storage server environments.

Skills and Experience:

Must have's:

  • 5+ years' experience providing technical support to end user customers for storage related products including advanced administration issues such as snapshots and replication.
  • Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment.
  • Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.

Nice to have's:

  • Experience with applications like Oracle, Exchange, SQL Server Veam, Backup Exec, and Commvault.
  • Experience with VMWare, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre Channel
  • Ability to read backtraces and isolate potential problem areas at varying levels of depth and complexity.
  • Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities.
  • Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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