Senior QA / Escalation Engineer

Senior QA / Escalation Engineer

Job Description:


  • Interface with Aruba support engineers to troubleshoot and diagnose customer problems.
  • Work to recreate and debug problems in the lab working closely with TAC, development and QA.
  • Drive solutions to customer found defects in conjunction with development engineering, QA and TAC
  • Be an advocate for customers and product quality within the development and product management organization

The Basic Job Requirements

The ideal candidate will have to meet and exceed the following requirements:

  • Troubleshooting and debugging experience with WLAN based systems and or software.
  • Solid understanding of Wi-Fi system level test and characterization
  • Ability and desire to work as a team other people in stressful situations and limited timeframes to solve problems.
  • 8 years+ of professional experience as SQA engineer or support or escalation engineer.


  • BS with 8+ years of experience in Engineering CS, EE or related field or MS with 6+ years of experience.
  • CCNA/CWNA (or higher) certification is highly desired
  • Understanding of L2/L3 switching, TCP/IP, UDP/IP, IPV4, IPV6
  • Understanding of 802.11a/b/g/n/ac Wi-Fi standards
  • Strong hands on experience in Virtualization (VMware/KVM/Hyper-V)
  • IP Routing protocol expertise (BGP, OSPF, IS-IS, EIGRP)
  • Experience testing Cloud products/IaaS (AWS, Azure) is desirable



Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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