SAP CRM Support Consultant with English or German

In Hewlett Packard Enterprise we create new possibilities for technology and services, offering solutions, which help businesses and individual clients in achieving their goals, making the most of its potential, fulfilling aspirations and dreams. We serve our clients in over 170 countries.

In Poland we are located in Warsaw, Wrocław, Łódź.

Enterprise Services Poland Centre located in Warsaw offers software development and maintenance services to HPE customers all over the world. The Centre focuses on Data Warehousing/Business Intelligence, Web Solutions, SAP R/3 and SAP BW implementation, Application Management, Quality Assurance, Testing, Business and Systems Analysis. Most of Poland Centre’s employees hold multiple certifications from Oracle, Sun, SAP, Siebel, ISEB, ISTQB, ITIL, CMMI, PMP, and 6 Sigma.

We are looking for:

SAP CRM Support Consultant

Job Location: Warsaw/Lodz

Job description:

  • Level 2/Level 3 support of SAP CRM system (Incident Mgmt, Problem Mgmt etc.)
  • Analyzing issues and problems reported by end-users of SAP system
  • Proposing & implementing solutions in the system and communicating the results to end users
  • Handling other service requests
  • System monitoring
  • Engagement in change implementation activities (test execution, test management, transport management, etc.)
  • Maintaining system documentation (technical, user)
  • Proven experience in functional support or implementation of SAP CRM (or similar module)
  • Solid problem solving, technical and analytical skills
  • Strong German language skills (both written and spoken)
  • Good English language skills (both written and spoken)
  • Eagerness to learn
  • BSc/ MSc degree in Computer Science, Information Systems or equivalent
  • Experience in working with Clients, focus on Client satisfaction
  • Strong interpersonal skills

We appreciate:

  • Knowledge of integration technologies (XML) and SAP PI module
  • Knowledge of ITIL framework and service management tools (e.g. HP Service Manager)
  • Experience in working in multi-organization worldwide teams

We offer:

Not only a stable job in well renown company but it also provides an attractive working environment where you can meet many new, inspiring people from all across the world. A place where you can develop yourself, work with experts, have some occasions to relax and have some fun as well as to enjoy many activities suitable for our Employees and their lifestyles . Below you will find information about what we have to offer:

Medical package for Employees and their closest family

  • Multisport card
  • Life insurance package
  • Employee Assistance program – help in a difficult life situation
  • Free coffee, tea and fruit
  • Modern offices in attractive locations
  • Work-Life balance support including flex-time arrangements and work from home opportunities
  • Trainings, opportunity for personal development and advancement within the company
  • Wellness program
  • HPE Badge discount program

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