Sales Support Analyst - Graduate Job

At Hewlett Packard Enterprise, we don’t just believe in the power of technology, we believe in the power of people when technology works for them. We believe in applying new thinking and ideas to improve the way our customers live and work.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

  • Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.
  • Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, and data analysis); handles multiple moderately complex customer accounts.
  • Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
  • Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
  • Handles several customer accounts that have low to moderate importance.
  • Supports solutions that impact other departments.

Education and Experience Required

  • Advance Level of English Required
  • No more than 1 year of graduated
  • First level university degree with recommended focus in business or finance
  • Typically 1-2 years of experience in customer service

Knowledge and Skills Required

  • Excellent communication skills. Fluency in English and local language mastery.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.
  • Developing project management skills

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities


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